Staples,

515 West 41st Street, Sioux Falls, SD 57105

"Horrible customer service at the store. The 800# isn’t taking calls. The website is wrong & they make it impossible to contact website customer service. I had an order delivered to a wrong address because their system defaulted to an old address even though I updated it. The website customer service hours are wrong. Just terrible service overall. The guy in the store basically told me it’s my fault & too bad."

"Very disappointed. Placed an order with them yesterday for same day pick up. Had understood that it was after 2 so it would have not been done until today. Had called to make sure it would be ready today and they said it would. Went to pick it up after I was notified that it was ready and they were closed at 6 instead of the 8! I had come to pick them up at 6:15. Needed the pick up order for tomorrow and will not be able to get it since they open so late."

"I am not sure what is going on with their printing department, but they are not dependable. I have ordered business cards from them for years and they can never find the name of the company or previous orders. I placed an order a week ago and when I called today to inquire about the order, my order had not even been given to production to start the order. I cancelled the order and will not do business with them again."

"I bought a desk and office chair from Staples about a year ago and they have been excellent so far. Today I bought some miscellaneous office and computer products and I am pleased with what I got. Staples does run expensive and I do wish they would sell smaller quantities of some office supplies (like selling maybe a 2-pack of the giant spring binders instead of 8, for example) but they've been good to me so far. They can get overwhelmed on a weekend as they are understaffed so keep that in mind too."

"This wasn't my first time in the store and won't be my last. I actually felt like I was treated like a queen when I was there, it was wonderful and amazing. I called the store and talked to a very nice gentleman by the name of David regarding a question about getting some copies made and he was quite nice and very helpful. I came into the store and went to the print center and met Brook, whom is also very nice and helpful. Brook and David are people that really want to help you and don't come across as that you're bothering them. Thank you for taking such good care of me. Oh, but then I personally got to meet the store manager Chad and we talked for awhile and I told him about the great experience that I had had and was so nice and friendly and listened and smiled at me. He also had a few nice words and stories to tell me himself. It was such a great day with the Staples family in Sioux Falls. And guess what??? I even got a hand shake from Chad!!!"