The Original Mattress Factory

"We were just looking. We had been to a competitor who had only high priced mattresses and was pushy. We stopped at Original Mattress Factory on our way home. A soft spoken informative sales rep greeted us. Tim Clark. There was an array of prices, styles, comfort on the show floor. He proceeded to talk about the various mattresses, company history and the vested interest of employees in the company. He was like a friend in his demeanor and an owner. The mattress selection is excellent and he explained all the information on each one we looked at. They are made locally in Maplewood. We bought two orthopedic King, 14.5 inches deep with firmness rating of 46. That was a medium firmness, no pillow top as I am not a fan. The range can go to 100. Once you have a king size bed there is no going back for me. Two sided mattresses with handles allow you to flip them. Special support all around the mattress edges to prevent sinking. It was a high quality hugging, yet firm perfect and restful. Tim was patient. We never expected to buy that day But the price great and both my daughter and thrilled we will sleep better. They will remove old mattresses for $5.00 each. Yes just $5.00. Also a selling point! We are expecting delivery this week. I will update once we get our mattresses. 12 year(not prorated) warranty was a high selling point . Thank you for a great experience so far! Warehouse called one day ahead as expected; gave us our window of delivery; called day of delivery when they left stop before us and arrived in the30 minute window. Delivery is complete. They took great care to look at area of delivery; removed two old king mattresses in their special bags; left us with recommended care and sleeping tips brochure; took their shoes off for access; carefully brought it both new king mattresses and took all wrapping with them. Mattresses are flawless; just the right weight to lift in making the beds; professional and polite. We were the last stop of the day and they gave us great service. All in all a 10 star for what we purchased. Thank you!"

"This is a factory direct mattress store, which means they only sell the brand they make. I actually prefer shopping for a mattress this way, since other mattress stores can be too overwhelming with all the choices and options. No gimmicky "__(name your holiday)__ Blowout Sale!" approach here. Prices reflect the quality and value you get - which seem pretty straightforward and fair."

"I had a back injury a couple of years ago and was told a bed with better support would help. I recently got a bed from the Original Mattress Factory and after 4 days it has made such a difference in my back. I love it! Doug and Tim were great, very helpful. I would not hesitate to purchase another bed from then, or to refer any of my friends."

"Horrible customer service and return policy. We purchased $4000 in beds from this store. 24 hours after one of the beds was delivered we realized a king is too big for us. We called the manager, Doug, to see what options were available. To *downgrade* to a queen we would have to pay $300-400. We asked if he could help us out in some way since we had just purchased $4000 from him. He said no. Their customer service is substandard and their beds are poor quality. I wake up every morning with back pain from this bed. If you look online at other mattress companies they offer 30, 60, 90 and even 1 year trial periods where you can return the mattress for free and receive a full refund. We will never buy from Original Mattress Factory again. Buyer beware. Buy from an online company where they offer superior customer service and quality."

"Doug Larson, the manager of the Bloomington was wonderful! He was so knowledgeable, explained the differences between all of the mattresses, and made our buying experience simple and satisfying. The delivery process was also easy and on time. The delivery men were friendly, respectful and willing to help. We would definitely purchase again from The Original Mattress Factory"