Design Within Reach

"My husband and I walked into this store with the intent on buying furniture for our dining room. We have a mid century home and we only furnish it with furniture that fits the mcm vibe. We walked into the store having just come from the park with our two sons who were content in a stroller. No one ever asked us if we needed help and one worker even laughed at us. It really felt unbelievable and clearly we were not viewed as worthy customers. We went down the and received great service at Room and Board. I hope you discontinue this treatment of judging customers based on looks - you are most definitely losing sales. Remember, the richest people often don't look it."

"Michael N. has been the most helpful DWR team member I’ve worked with nationally. He’s responsive, transparent, and has been the dependable communication. Thankful for your help, Michael! Hope you get the acknowledgement you deserve!"

"This not a review of this particular store but about DWR in general. You pay premium prices for furniture and expect that the furniture will be of high quality. This is NOT the case. We purchased a Milo Baughman leather recliner about five years ago and the spring system is already failing. When I wrote DWR and explained the situation they said there was nothing they could do and referred me to a furniture repair company that didn't even operate in my state! Bottom line, at DWR you pay high prices and get crummy quality. And don't expect DWR to stand behind their products or give you any support. If you value quality products that don't fall apart after a few years, GO Elsewhere!"

"Oh man! I usually never write negative reviews (or any reviews at all) but I had such an odd experience here. My partner and I went into this DWR to look at furniture for both my studio space and our home. We were very disappointed with how unfriendly and rude the sales people were when we visited. When we walked in, the team looked up at us, and quickly looked away instead of saying hello. When we finally found someone who didn’t run away from us, they were uninterested in helping us find a specific item we were looking for. It was surprising because when we visited the DWR store in Chicago, everyone was so friendly and helpful! If you’re looking for a nice customer service experience, I’d say you should visit another location."

"This is a review about this location and not DWR. The company deserves a 5/5 for the quality of products though shipping has been a concern as of late —— If you haven’t purchased here, you’re better off treating this as a view long room and ordering online or contacting a rep via their phone number to place the order. The staff is knowledgeable and can help you understand the product and what may meet your needs. Unfortunately, the staff here is ONLY invested in getting the order placed and ensuring they receive commissions. Once the order is placed, do not expect any clarity on when your order will arrive, or for them to provide any ongoing value you would typically expect from a sales professional in this space; order status updates, clear communication and expectation management, efficient help with returns, etc. I spent over $85k the past 4 months to have nearly a dozen emails ignored (requesting any kind of follow up or expectation setting) by both Michael and the management chain, and my order needlessly delayed due to the negligence of the staff there. No one should be subjected to this kind of behavior. DWR Corporate needs better guardrails against this kind of behavior especially given the potential life time value of most customers, and particularly those willing to spend on nice furniture (I will likely spend another $200k in the next year before this home is completely furnished) . If you’ve already experienced delays, follow up with DWR directly via their customer service number. You’ll have better luck at resolution and if you’re a busy entrepreneur or professional, you’ll save a lot of time as well."