Suburban Imaging - Coon Rapids (Springbrook Drive)

"I had a steroid shot here last month. The front desk lady was kind and the dr and nurse who help me were so nice and thorough. My husband and I left impressed I highly recommend."

"My husband had an MRI today and the woman that called us from the waiting room was incredibly rude and disrespectful to me to the point where we were going to leave and schedule somewhere else. When I asked if my husband had to get into a gown she said, "I haven't got that far yet. There's a waiting room around the corner why don't you just go over there and have a seat while we talk about his eyes.""

"I love the people who do the scans. They are friendly and patient. My problem was with the woman who made my appt she was rude. My dt said no dye. She said every neck scan has dye. She made fun of my claustrophobic. I dont need drugs. I already havr"

"I have been going to Suburban Imaging for ~6 years now and my experience has not been very positive. At first it was just insensitive comments each time I came in like, “aren’t you a little young for a mammogram?!” At one point, staff attempted to dispute that my doctor had indeed ordered this test. I also happen to work in healthcare and I would NEVER dream of saying to my patients “aren’t you a little young to have had a stroke?” Younger people can develop cancer and other medical issues just as older adults. I don’t feel that I should have to explain my medical complexities to a receptionist. It is none of their business. Today however, is what really got to me. I called to make an appointment after my doctor told me she sent them the referral for a mammogram during my pregnancy. The receptionist on the phone was so rude. The first thing she said was “1989!?” In regards to my birthday and then proceeded to cut me off and tell me what I was requesting could not be scheduled despite my doctors order. I also have talked with a separate OB who told me to schedule the same thing. When I tried to clarify with the woman she was curt and rude, again cutting off my explanation despite the fact I should not have to explain my medical history to her; a receptionist and not my medical care provider. I will not be continuing my care here due to the lack of empathy and education that the employees have at this location. If you are a younger woman dealing with cancer related issues or someone with more complex medical issues, I would NOT recommend this location."

"I've been here several times for different issues. Always top notch care, from the friendly greeting by the receptionists to the kind technicians. Prompt, thoughtful (warm blankets!), clean, very nice facility. Everybody was pleasant without being "over the top", which often seems insincere. They explained everything and made certain that I understood and that I was comfortable. I'm sorry I can't remember their names- I'm bad at that! But they were all great. I'll have my results soon, and hope everything is fine! In the past, the radiologist called my doc and they explained what they found right away. Excellent care, excellent service, highly recommended."