GrandStay Hotel & Suites Milbank

"This was a wonderful stay! Staff was amazing, rooms were clean and comfortable. Pool was a nice feature for the children. Enjoyable experience, definitely will stay here for now on when traveling to b the area."

"They gave away the room we reserved to someone else an hour or so after we had booked it. We had booked the king suite so that we could have some separation and quiet between my young child and my extremely sleep deprived husband. We were ultimately moved to a double queen with a broken HVAC unit, and there were no other rooms available to move us into. The room was about 80 degrees all night and the HVAC unit wouldn't stop pumping in hot air regardless of what the thermostat settings were, which was extra tough since we had a little one with us. It was freezing rain out and there was an event with loud guests coming and going from the parking lot all night, so we couldn't open a window. They didn't have any roll-outs or cots available for young children, just a pack and play. The beds were on the hard side. The curtains weren't black-out and there were no blinds, so the street lights and signs across the street were shining brightly through the window all night. It was a busy Christmas weekend, and we just fell through the cracks with everything else going on. I suspect understaffed to serve all the reservations in addition to the event that was going on. Up sides, lots of nice amenities, nice 24/7 lobby that we were able to escape to to cool down, and the three employees we spoke to were very kind and listened, but they just couldn't seem to solve for the issues we encountered or weren't empowered to help, and one seemed to struggle with the basics of working register and finding guests in the system. We were promised a discount for the room mix-up, but I don't know that it was ever tendered, based on the pending transaction in my account. Overall, really disappointing in comparison to our previous stays."

"This place is awesome! The staff are very friendly, and the property is spotless and tastefully decorated. Good hot breakfast. During my stay, the clothes dryer coin op was jammed, so the desk staff volunteered to dry my clothes in the hotel’s own dryers and fold them as a courtesy. Milbank is lucky to have such a nice place."

"We stayed here while visiting our son and found it to be a lovely place! The room could use some upkeep but overall I was quite pleased with the overall experience."

"The Grandstay Motel in Milbank, SD is one of the nicest motels I have ever stayed in. From the moment you walked into the lobby, everything was spotless. The staff at tge desk were highly professional and extremely courteous and helpful. The rooms were big and everything including the bathrooms was spotless. The bed were very comfortable but a little to high. The breakfasts were very nice with numerous hot and cold items to choose from. We has scrambled eggs and bacon one day and fresh biscuits and gravy another day. They had numerous cold cereals to choose from as well as an assortment of pastries, juices, coffee, yogurt and fresh fruits and plenty of kids snacks to pick from. We will definitely not hesitate to stay there again and I highly recommend this motel to others as it was absolutely perfect."