Hank's Fine Furniture

"We bought a sectional from Hanks a couple a months ago. When it was delivered and set up there was a problem with the recliner making a popping noise as it goes up and down in the reclining position. The guy that delivered the furniture made a phone call to the store about the problem and we were told someone would contact us about it. A month goes by and we haven’t been contacted by anyone so my husband goes into the store to ask what was being done about it as far as getting someone to look at it and get it fixed. That acted like they didn’t know any about it whatsoever. So my husband told them we need to get it looked at and get it fixed. To this day we haven’t been contacted by anybody to get it fixed or looked at whatsoever. We bought this furniture on 12/10/23 and here it is 2/17/2024 and still not one person has contacted us. As a matter of fact when my husband walked in the store to ask what was being done to get it fixed the guy told him to be patient. Lol Our patience is wearing thin! Terrible customer service!"

"Thank you Andrew for making the process of finding new furniture for my new house easy and enjoyable! He was very kind and patient. I didn’t feel rushed or pressured."

"I’ve been months trying to find the right couch until I visited Hanks in Hot Springs. Mike was very knowledgable and so helpful. He allowed me to shop without distractions and harassment. Once I made the purchase I went home contemplating if I’d made the right decision… Yes I did! Everything was so smooth from in store purchase down to the great customer service from delivery and set up. Chris and James were awesome and hard working. Thanks guys for the awesome experience from start to finish. I’ll be back soon!"

"Hanks Furniture has been in business for a very long time and I can see why! They are the absolute best furniture store around! Great selection with reasonable prices, and my salesman William was so kind and professional! He did an outstanding job helping make the best selection to suit my needs, and made my shopping experience fantastic! I highly recommend Hanks Furniture in Hot Springs to everyone shopping for quality furniture! Thank you Hanks!!!"

"Hanks of Hot Springs is top notch!  Great selection of furniture with reasonable prices! My salesman David was great!  Helped me all the way through on making the best selection to suit my needs!  I'm excited to get my new furniture in and I know it will be perfect!  Amie, the office manager was a delight to talk with as well!  She is so polite on the phone and I truly believe that the entire team at this Hanks location deserves a gold star!"