Sleep Number

"Adam was very helpful and knowledgeable. Buying a mattress usually takes hours, especially on a weekend. I was able to make an informed decision and finalize a purchase in about an hour. Thank you for a pleasant and quick experience."

"Sales clerk was very helpful and informative. She listened to my needs and offered solutions."

"We bought our bed a year ago end of December 2022 so we’re still covered under “full” warranty, whatever the fine print says. We started to see and feel a dip in the bed on my side and it hasn’t even been a year. I called the store here in Apple Valley where I bought it and this guy named Jay which is actually the super nice guy that sold it to us I think, turned into a total jerk and said that it wasn’t defective that it’s “conforming to my body”. He kept saying that it couldn’t be a defect. Not sure if this has to do with the type of bed I have? (Laughing out loud here…) he gave me a 800 number to call very unpleasantly. I also called the rep and she was very nice and said since I was in the one year full warranty I could replace the foam top. She had me check the foam topper and 80% of the bed is foam! I didn’t know that. So I asked since this happened within a year if they could replace it with a more durable foam or a different bed and I could pay the cost. She simply said “no. We cannot. Each bed is designed with a specific foam….”so in a year when this cheap or defective type of foam dips again…I’m out of luck. I have to pay for whatever the cost will be every time this happens. Just to note, a sales rep I now work with who sold beds said that they refused to sell sleep numbers because of their shady warranty and glorified air mattress front. I didn’t want to believe her at first but now I am experiencing it… I should’ve stuck with my temperpedic. That lasted me 7 out of the 10 yrs without a dip….i weigh 200lbs btw. The model is a sleep number ILE I believe. Hope this helps you decide on what you’re going to invest in for many years of your life."

"Adam, the sales person was very helpful. Listened first to our sleep needs then steered us to the right product. Joe, the one who processed our transaction was courteous and answered all our questions. Lastly. at 50% off and free in home set up was within our means."

"My wife and I went into the store to purchase a new mattress and adjustable base. The first salesperson was okay until not! My wife was filling out the credit application while I was browsing for pillows, I look over and she was about to sign thinking it was for credit application. Nope it was a purchase agreement, stopped her and looked at the price. It was 500 more than on their website. The manager came over, he was great to deal with. Delivery team is terrible, not the store’s fault. But the best is absolutely terrible and when we tried to return it they said we signed a contract to keep the base. The staff needs to learn how to communicate with their customers and not take advantage of people. Now we’re out about $6000 and have a bed sitting in my garage because I won’t even put it in my guest room with the back pain it caused the two of us."