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Staybridge Suites MPLS-Maple Grove/Arbor Lakes
7821 Elm Creek Boulevard North, Maple Grove, Minnesota, United States
About the Staybridge Suites MPLS-Maple Grove/Arbor Lakes
Staybridge Suites MPLS-Maple Grove/Arbor Lakes is a cozy and comfortable lodging option located at 7821 Elm Creek Boulevard North in the charming city of Maple Grove, Minnesota, United States. This institution offers a range of spacious suites equipped with modern amenities, making it the perfect home away from home for both business and leisure travelers. Guests can enjoy complimentary breakfast, a fitness center, a heated indoor pool, and a convenient location near the Arbor Lakes shopping and dining district. Whether you're staying for a night or an extended period, Staybridge Suites MPLS-Maple Grove/Arbor Lakes provides a welcoming and relaxing atmosphere for all guests.
Photos of Staybridge Suites MPLS-Maple Grove/Arbor Lakes
7821 Elm Creek Blvd N, Maple Grove, MN 55369, United States
Reviews of Staybridge Suites MPLS-Maple Grove/Arbor Lakes
"Absolutely the worst customer service I've ever experienced. I called and spoke with a front desk rep and had a unique question about my stay but she didn't know the answer and told me she would have the manager call me back. She never did! I called back after several hours and reached a manager and explained my situation to him. He acted like he understood my question and told me they had plenty of the rooms I needed and everything was fine. I booked the room as stated via anniversary night and got a call back immediately. They wanted me to cancel my reservation and pay cash they said there was a misunderstanding (not my fault) I explained it thoroughly. The GM was put on the line and again I had to explain myself a third time. The GM Kim Olson told me that the staff is new and they don't know how to do their jobs and that there's nothing they can do because there are no rooms available!!! Online shows the rooms available and the manager told me that they had plenty available. I told her that she flat out lied to my face and that I was reporting her and then she tried to pretend I was escalating the conversation because she knows IHG will probably listen to the recorded conversation so she tried to play victim. All in all lastly I said it's ok , I don't want to bring my family to a place where we aren't welcomed. Kim Olson should be ashamed of herself!! Ps. I booked a room there in the past and they had no problem accommodating to my request. But Kim Olson ruined it for this location and I will never return there again. Pss. They have a ton of people who actually live on site with there care takers and are everywhere in the hotel and outside just wandering around. Just FYI. Reply- Upgrades are complimentary based on availability and status which I'm a platinum member. I called in to see if there were rooms available and if it was possible to use my anniversary night to book the room and was told "There are plenty of rooms available" go ahead and book it. I was polite and made sure to explain my situation thoroughly. You made it a problem when you brought up that you would be losing money because ihg would only reimburse you for a standard room and you got greedy. Once you realized you were in the wrong and admitted that your staff didn't understand my request, instead of being considerate you chose to pretend that no rooms are available for a Thursday night when plenty of rooms were available. Again room upgrades are based on availability/status which I called in to see if this was a possibility and was a victim of bait and switch."
"Charged my credit card a cleaning fee, and LIED & said that room was brand new, but it was toys & dog hair on the couch prior to us staying in the room…"
"2 room suite: Issues/poor observations: -Chosen for having EV chargers - They weren't turned on and the front desk did not know how to turn them on. They finally turned them on at 7am which was a bit late for an overnight charge. -Some rooms face the interstate and would be a bit louder noise levels (our room was not this way) -AC is extremely loud and could not sleep with it on. Even turned off there was an air sound like a white noise machine on medium, at least I could sleep, but again, not quiet. -Ceilings are medium height yet the showers are installed at the lower point in the wall so anyone over 5'5" is ducking to get under the water. Quality items: Clean rooms/grounds - well kept courtyard Great breakfast selection and quality. (See pictures for details) They are renovating but none of the renovations caused any inconveniences or annoyances. I did not use the pool or fitness center. The location is convenient. Overall nowhere near the level of what they charge for rooms at this time."
"Really enjoyed our extended weekend stay here for a family event. The hotel was being remodeled, but the staff was very friendly and the noise and mess, if any, were all kept away from us. Breakfast area made for a great meeting spot for everyone, and there is every dining option you'll ever need within a short distance. I really appreciated the EV chargers and signage. This is such an awesome amenity and it was the reason I picked this hotel. Will stay again when we come back."
"4 stars only because they are currently under remodel and there was a technical issue (not their fault, just a matter of inconvenience, however they got us checked in early; we have been on the road for over 25 hours with a busy dog so they moved as quick as they could to fix the technical issue and get us into a room, front desk was extremely helpful and friendly!). They have been extremely accommodating as we needed a ground floor unit because of our dog. They ran into a few technical issues that ended up being fixed while we explored the city. The bed is comfy, the pillows are firm, the room we started in and the room we ended up in were both clean. We were told we may have to move rooms again as they remodel but we were promised that they can try and keep us on the bottom floor. So far, we are happy with how things are going with the hotel."
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