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Gregg Orr Cadillac of Hot Springs
4555 Central Avenue, Hot Springs, Arkansas, United States
About the Gregg Orr Cadillac of Hot Springs
Gregg Orr Cadillac of Hot Springs is a premier car dealership and repair center located at 4555 Central Avenue in Hot Springs, Arkansas. As an authorized Cadillac dealer, they offer a wide selection of new and pre-owned Cadillac vehicles for sale or lease. Their experienced technicians provide top-notch car repair and maintenance services to keep your vehicle running smoothly. In addition, their store also offers a variety of Cadillac accessories and merchandise for Cadillac enthusiasts. Visit Gregg Orr Cadillac of Hot Springs for all your Cadillac needs in the Hot Springs area.
Photos of Gregg Orr Cadillac of Hot Springs
4555 Central Ave, Hot Springs, AR 71913, United States
Opening hours of Gregg Orr Cadillac of Hot Springs
Monday:
08:30 - 18:00
Tuesday:
08:30 - 18:00
Wednesday:
08:30 - 18:00
Thursday:
08:30 - 18:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 18:00
Sunday:
Day off
Reviews of Gregg Orr Cadillac of Hot Springs
"Beware of Deceptive Practices and Unethical Behavior at Gregg Orr Dealerships. My name is Gregg Newhuis, and my recent encounter with Gregg Orr dealerships was nothing short of disheartening, and I feel it's my duty to caution potential customers about the deceptive practices and lack of integrity I experienced during my recent vehicle purchase. Opting for an online transaction, I purchased a luxury two-year-old vehicle with 12,000 miles, placing my trust in the representations made by Gregg Orr dealerships regarding the vehicle's condition. However, upon receiving the vehicle, it became painfully clear that crucial information had been conveniently omitted from their disclosure. The telltale signs of a significant front-end accident were glaringly obvious – the disparity in gap size between the right front fender and bumper, along with inconsistencies in the clear bra installation. The absence of protection on one side and the presence of overspray on the right bumper pointed unmistakably to a collision that had not been disclosed. Moreover, I had prepaid the dealership for paint scratch repairs to ensure a pristine finish for the Diamond Ceramic coat application. Yet, during the vehicle's first wash, I uncovered three glaring scratches on the roof, revealing a lapse in the supposed repair process. Adding insult to injury, Gregg Orr dealerships provided me with only one key, claiming they couldn't find the other one. When I sought to have a replacement key made at a Lexus dealership, I was informed that the car had undergone considerable hail damage repair. This was evident from the damage done to the corner of the headliner and the holes drilled under the hood, where paint-free dent repair tools had been inserted to push out dents on the roof and hood. In reaching out to the dealership in hopes of a resolution, their response fell far short of satisfactory. Instead of owning up to their oversight and taking accountability for the misrepresented condition of the vehicle, they merely suggested that I return the car to them to “TRY” to repair the damage, despite the impracticality of a journey spanning over 1,000 miles. Their tepid willingness to "TRY" to rectify the damage not only proved unacceptable but also underscored a blatant disregard for customer satisfaction. Disappointed, I tried contacting the dealership manager, but he didn’t even have the decency to call me back. This harrowing experience has left me thoroughly disillusioned with Gregg Orr dealerships. I wholeheartedly caution prospective buyers, especially those contemplating online purchases, to exercise utmost caution. The utter lack of transparency, honesty, and integrity exhibited by this dealership network is nothing short of appalling. I feel compelled to share my ordeal to shield others from falling prey to similar deceptive practices. In conclusion, my trust in Gregg Orr dealerships has been irreparably damaged, and I implore prospective buyers to approach any dealings with this dealership network with the utmost caution. It's disheartening to see a company prioritize deceit over customer satisfaction, and I hope this review serves as a warning to others seeking a trustworthy and transparent car-buying experience."
"Excellent car buying experience. No nonsense Very knowledgeable about the car and how to operate everything in it. Made my offer, the salesman took it to the manager and came back, 15 minutes later we had a deal. 30 minutes later the paperwork and I was on my way! Salesman - Alan Winkle."
"My son just bought his first vehicle from here. Very nice dealership super nice salesmen and great facility. I look forward to doing business with them in the future . I appreciate my salesman Allen for helping my son."
"I’ve had issues with my car’s power steering assist for over 1.5 years while the car was still under warranty under 60k miles. Although the maintenance manager was very kind and appeared to be very helpful, he was not able to diagnose the issue after multiple trips to Hot Springs from Bryant Arkansas. I was told repeatedly they were unable to determine what the issue was prior to the warranty expiration. I recently took my XT6 to another GMC dealer and they immediately diagnosed the issue and fixed the issue the same day. I’m posting this review because I feel that I was repeatedly given the runaround until the warranty expired resulting in me having to pay the cost for repairing the vehicle. I used to be a satisfied customer with past purchases but I will not be purchasing another vehicle from this location. I strongly advise any customers to get your maintenance issues resolved before your warranty expires. You will absorb the cost of repair if the issue is not immediately resolved. Do not procrastinate if you encounter issues with a vehicle purchased from this location."
"The easiest car buying experience ever. From start to finish Dexton made this a flawless experience. I was greeted at the door, the truck I was looking at was right up front waiting for the test drive. All of my questions was answered honestly. I told Dexton how much I wanted to pay each month and within an hour I was leaving with exactly what I wanted. Dexton and his associate Rex made this process super easy. If they don't have exactly what you want go talk to them and they will find it. I have been looking for two years and they found the exact truck I wanted and the price I wanted to pay. I promise you will not be disappointed! I am tickled with my new truck and couldn't be more thankful. I will definitely go back for further purchases. Cadillac y'all have two great salesman!"
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