Ulta Beauty

"Just left & had a great time shopping with a lady with short blonde hair! She really helped me pick out the right shades. When I got to the register, I saw a single bottle of perfume sitting on the counter. No box or plastic & the only one! I tried to smell it, but I couldn’t so I put some on and asked the cashier Gabrielle how much it was. She looked at me and said “you just put that on. You have to buy it!” I told her I assumed it was a tester since there was only one & it wasn’t packaged, completely shocked & embarrassed! She said “no, it’s not a tester and you have to buy it.” Not wanting to cause a fuss, I bought the perfume. Surely it’s against a policy to force someone to buy something. Especially considering the store allows returns on used items."

"Love this store so much. Staff is very professional and educated on the products. Very clean and organized."

"I was wined and dined in this Ulta. It was very clean, and staff was wonderful. I don’t know how many times I was asked if they could help me, but it was consistent. The checker helped me with an account issue that has been going on for a while. 10/10 experience."

"The store and staff are great. Two of the associates helped me look for different products and I ended up purchasing two that one of them recommended. However, I was doing an exchange for a gift I had gotten and the transaction was very weird. I’m assuming it was a manager but she acted like she did not want to complete the return because I did not have a receipt. Another associate and I were conversing about the product I bought and she rudely interrupted it to let me know that I would be receiving the lowest price possible for the product I was returning. That was no problem and I expressed that from the beginning of the transaction. I felt like she was either suspicious or annoyed with me and that did not sit well with me."