Lux Nails & Spa 13000 Chenal Parkway, Little Rock, AR 72211

"Kelly saved my nails and my birthday! I was so relaxed with her doing my nails I stared to nod off a little. She was able to match the color I desired and design to the reference picture I provided."

"Kelly slllaaayed! I was addressed as soon as I walked in. Prompt and good customer service. Kelly did an amazing job with my mani and pedi. I got gel on my toes and French tip ombre with 3d design on my nails. Thank you, Kelly! ❤️"

"I just left this location 5 minutes ago. They did not tell me they charge $25 for chrome. I found out when they charged me $65 for a basic gel manicure that is all over my cuticles so im sure it will come off soon. Horrible."

"attempted several times to address the negative, unprofessional & unhygienic visit my daughter & I had last week but was met with either no response or refusal to accept responsibility by staff, so sharing the details to warn others. We were on time for our 9 am apptmts but had to wait 15 minutes for the staff to arrive; I then waited while my appointed tech disappeared in the back. My manicure began poorly with the distracted nail tech cutting off all my nails after I'd just answered that I did not want them cut. Then followed painful cutting into nail beds, cuticles & nails with nippers & excessive sawing with electric drill/file. I did not have tips/fake nails/acrylic - this was to be just a traditional manicure with gel polish. When I expressed discomfort, the lady sighed in frustration, paused a couple seconds, then went back to it. I purposefully tried zoning out after that, just staring out the window or at the dusty & food -covered station next to us that appeared to be being used as a desk.Another red flag: noticing that the light being used to cure the polish was excessivelv burning, to the point I was pulling my hands back out for a bit when she put the lamp on them. My daughter wanted acrylic tips, showed a pic to the assigned nail tech; they discussed the nail shape, length & pretty basic nail art which the young lady assured her was no problem - her requests were then also ignored while the tech complained incessantly about family. Her nail beds & cuticles were also aggressively mangled, excessive acrylic product left on nails, leaving them too "high" & nail polish result not what was requested. There were several instances that we tried to halt or question unsuccessfully. I held up my newly polished fingers to show the nail tech that several of mine had humps/lumps/ mounds at the end at about a 15 degree rise but was seriously told repeatedly that "that's how my nails grow"?! When my daughter tried to stop her polish application that wasn't what was agreed on or discussed, she was told that would require starting over & would be an additional $40 on top of the $110 we weren't aware was being charged. When I was done, I stepped out to my car to take a call, leaving my card with daughter to pay. We were almost home before I looked at the receipt & discovered I'd been charged $160. That was for a basic manicure w/ gel polish & new acrylic nail tips with nail "art". I was not happy but chalked it up to a bad visit & knew we wouldn't be going back. The breaking point & reason for me leaving this negative review (& pursuing the issues with the state health & Cosmetology boards) was when our nails/polish started hurting, like an ache - more so on mine with their odd lumps at the end. We were able to get in quickly with another salon & they began the repair process. My daughter's polish was removed & the excessive thickness filed down - we know now that nail pain was because of the damaging pressure being put on the nail bed, permanently weakening the nail bed if left untended. Since the original nail tech gave daughter pointy/stabby shaped nails vs the almond shape requested, that had to be filed down, resulting in much shorter nails than desired. As my gel polish was being removed, we discovered "something" on a few of the weird lumpy nails: it looked like either acrylic had been applied OR some of my just-cut-off nails had landed there & then been painted over? Still not positive (see pix) but know that too-thick gel polish application + unstable nail lamp can cause burning that too-thick gel polish application + unstable nail lamp can cause burning because of over-curing. That can lead to onycholysis, where the nail bed separates from nail plate. It could have also been friction-burn from the heavy-handed filing/ sawing. Unsure. but when the salon refuses to make amends by issuing a refund (I didn't ask for the additional $100+ I'm out for repairing their massive fails), they'll obviously continue this route which is unsafe, unsanitary & just wrong? Here we are."

"In the spur of the moment I decided to stop by. My boyfriend and I both received pedicures. And let me tell you!!! The ambiance is refreshing and clean. The staff are very polite and professional. The feet massages we received were out of this world. We will definitely return again. Please give them a chance. We walked in with no appointment and were quickly greeted and seated. Amazing!!!!"