New Hope YMCA 7601 North 42nd Avenue, New Hope, MN 55427

"Love this gym! They have a variety of engaging classes, and love that there is a pool and hot tub here too!"

"Never have I ever walked into an establishment and listened to an employee giving a member the fifth-degree about what he's there to do and that his membership is no good when it was clearly active. I thought she wasn't going to call the police for a moment only to have the comments continue in the locker room and negative remarks being made, untill he grab his stuff and left.. I think I will clearly be canceling my membership at this point. Our community needs major help."

"Discourteous front staff. Didn’t care to answer any questions about memberships. The individual at the desk literally was slumped over in his chair on his phone. It was clear that I was inconveniencing him, trying to learn more about the membership. I stayed to try to speak to Nina; she ignored me. I’m not going to waste my time describing that Situation. The only person who has actually been helpful is Mark Lhrke—- and I didn’t even meet him. I left him a voicemail complaining and telling him of the issue. He must’ve reached out to Nina because she called me and left a voicemail letting me know that someone would call about a membership later that day. Well, I never received that phone call. Clearly customer service, and being helpful, is not what this location strives for. Go to a different location."

"Started at the Y recently after switching from Lifetime. Nice staff and newer equipment. 2 improvements I would recommend is not charging for a silly "towel service" and just roll it into the monthly dues. Also the sauna could use more frequent cleaning, please! Otherwise it's been great gym. We take our kids to the Elk River Y and they love swimming and the Kids Stuff area is good to them."

"Great place to get some Mommy time while my toddler enjoys playing with the phenomenal staff in the kids place. The staff are very friendly and willing to answer any questions. The new equipment made it even better!!! Locker rooms and pool are always clean, the convenience of the family locker room is a plus. It's nice to have an affordable place that has standards better than alot of high priced big name gyms that I personally feel uncomfortable in. I have never felt uncomfortable and that is the first reason we joined, no matter what shape, size, or color your treated the same."