Life Time

"I'm at this point done coming here. $150 dollars a month and the restrictions are just beyond ridiculous to me for the price I pay. I come in tonight which is as a single father my only time to take my son swimming this week, only to be scanned in and have the front desk lady, ask with an attitude what I'm doing with my son. I tell her swimming and she just responds with "family swim time ends at 6". No anything resembling customer service. We didn't say another word to them and stood there discussing what to do. While standing right by the desk, the 2 ladies behind the desk started talking about us behind our backs, badmouthing us for not "reading or understanding the website", which does not explicitly say anything about kids not being allowed after family swim time, implied "yes", explicitly stated "no" Their attitude tonight when combined with the other bad customer service experiences we've had in the past with this club has made it that I won't ever give this company another penny. Whether that means anything to them or not I don't care. But I hope the management team sees this and trains their staff on what proper customer service is."

"Nice club. Good kids programs, especially, summer camps. People are nice and friendly and working hard to keep them t clean. The classes for adults are overbooked and, I feel, it’s not enough of them. And classes for kids are less professional since I first came."

"Definitely not my favorite Lifetime location. We live pretty much right between this location and New Hope, and I like the small cheaper new-hope location better. This location is theoretically much nicer than the New Hope one, so I would prefer to go here (since I am paying for it), but it's so busy that it doesn't really matter. The weight floor needs to be at least double the size at this location. Also, a large portion of the patrons here on any given day are high-school-aged boys who just kind of wander around getting in everyone else's way. I assume parents just drop their kids off here to keep them busy, but as a working professional and parent I have a very limited amount of time to get a workout in, and they make it much harder to get on benches, racks, machines, etc. 4 stars because its still lifetime and way better than LA or anything else around."

"It's a nice looking gym. However, my problem is that it is way too busy. You really have to go at certain times to be able to use some equipment. The last time I went, I couldn't get a parking spot, and people were parked against the curb. For $130 per month, it doesn't make sense, and they are not open 24 hours."

"Very nice facility. Clean and spacious. The customer service was also great. Loved it. The only issue is their membership price is very high, and the way they set it up is very complicated. You get membership and it isn't to all locations but just a number of them. Those are 2 big points!."