Embassy Suites by Hilton Minneapolis Airport

"Close to airport - shuttle comes every 30 minutes or so. Hotel is nice - rooms are clean and have nice amenities. Room service was great - nice menu and fast service. Team was really nice at front desk. Only recommendation - don't stay on the 2nd floor by the elevators if you want to have a quiet night - the noise from the bar/restaurant was really loud. Will definitely stay again if needed!"

"Probably the worst hotel experience I've had in about a decade. I booked via their Hilton Honors website for a quick 3 day, 2 night getaway with my family. I was offered an upgrade on their website for an additional $16 per night. Traveling with my family, I called their location to confirm the upgraded suite also would have two beds and a sleeper sofa. They confirmed it did and I requested accordingly. We arrived on site and check-in was quick. I inquired if we received our upgrade and was told we did. We went up to room 504 and it was a sweltering 80 degrees (on the thermostat) when we entered. Our room was also filthy, animal hair on the floor, several hair elastics on the floor, mirrors and windows not clean. I couldn't get the temperature to turn down so I called the front desk. I was told they have a heat pump system and it's still in winter mode. I was told I could open the "balcony" door and request a box fan. I had no balcony and said this is not acceptable. I was then told I would need to come to the front desk to sort this out. I headed down and the woman who helped me had a terrible attitude about the whole situation. I said we are missing a bed, our room wasn't clean, and we can't stay in that hot of an area. She asked "Teddy" for help and he was very courteous. He switched us rooms. She then asked if all my stuff was out of there and I said no you just told me to come down here. She said Teddy would need to go with me and I didn't have any issue with that. She didn't say anything additional and threw my new keys on the counter and stared at me. I asked if Teddy needed to come with and he said that was not necessary. Pretty obvious her peers are aware of her attitude. I went back upstairs and moved my family and luggage to room 502. It was only 78 degrees by comparison and was relatively clean. A big exception was both cups had lipstick stains and fingerprints on them (weren't even washed) and the mirrors were dirty. I also found a set of room keys for 204 in our room? We did have a "balcony" which was about a foot long and our broken sliding glass door opened about 6"s is all. I requested the box fan and an extension cord (no outlets near the door) and they said they could only give me a fan. It was delivered and was clearly broken and clicked loudly every time it was turned on. We attempted to go to the pool to cool down, but their chlorine levels were off the charts. Our eyes only allowed us to stay under an hour and several families were in the same boat and complaining (the pool was closed for 5 hours the next day for maintenance and this seemed to resolve the issue with the exception of the water being murky and trash all over the place). We propped our door open to the atrium almost all day due to it actually being cool (not sure where that cold air comes from), which was not ideal to have your main hotel door open with your family in the room. I tried to leave the balcony door open, but we were right next to the light rail tracks and the airport, so that only lasted a few minutes. Breakfast was not comparable to other Embassy Suites (stayed at one just last month) and the only one in our party to eat the omelets ended up sick within hours. We checked out and when I received my receipt I was still billed for my "upgrade". I had to call accounting to get this adjusted. I understand it's unseasonably warm in MN, however if you make a business decision to have an antiquated HVAC system you need to communicate that to people so they can make the choice BEFORE they book, not after they are surprised entering the room. I'd also seriously review the cleaning staff. I had two rooms and both were beyond disgusting and were clearly not cleaned. Anyone doing a walkthrough could have caught this if they cared to."

"Out of all the Hilton properties, I have always liked Embassy Suites about the best. I like the suite configuration. I love the hot breakfast in the morning and the cocktail hour in the evening. I love that because of the suite configuration, the bed is nowhere near the hallway. This makes for a much quieter and more relaxing sleep experience. On this stay, I have worked with many of the staff, and everyone has been absolutely lovely. Really top-notch. The reason I took one star off for this stay is because of the food. I had the firecracker shrimp bowl, which was delicious, but was a little skimpy on shrimp for the price. The bigger disappointment, though, was the lump crab and artichoke dip with bread. I did not see or taste any crab in the dip. And it's served with 2 pieces of small garlic toast that are cut in half, which is not enough for the dip. I asked for additional bread but had to pay extra for it."

"01/06/2024 around 6pm me and my son was dropped off here at the incorrect Embassy Suites. An employee by the name of “Phillip” was so nice to us while we waited for a new car to pick us up. I love how he went above and beyond to make sure me and my son was okay during the 10 minute wait. I love the care he showed & great customer satisfaction! I definitely recommend this hotel, the staff cares about the comfort of customers!"

"The rooms are clean but the bathroom was small. The door doesn’t open all the way because it hits the tub. With the door being right in front of the toilet you have to close the door every time you want to do anything that isn’t related to the sink. The breakfast was delicious and I was very happy to see that this Embassy offers actual plain water. They have an omelet bar which is delicious. Though the breakfast and complementary drinks in the evening are free, tip jars are everywhere, so bring cash. This embassy charges $10 per car, per night to self park. That can add up if you’re doing weekly business in the cities. I even inquired about special rates for return visits. There are none. For me, it’s not the cost, it’s the principal. Tack that fee into the cost of the hotel room so it doesn’t look like you are nickel-and-diming your customers. Suffice to say, this will not be my hotel of choice for future business"