bp

"They cheat you out of money, especially if you're a woman. On my way to a concert in the cities about an hour away from home, something flew up as I was driving and put a hole in my fuel tank. This was on a Sunday. Monday morning Doug called me and informed me of the damages and stated that he recommends replacing my fuel pump as well because that will probably end up going out. About 1,300 dollars and a week later, I got my car back. Fast forward to two weeks later, my car wouldn't completely start. As luck has it this happened on a satueday. I had my vehicle towed to my auto clinic that I've been using for years. They called me on Monday and informed me that my fuel pump went out.. I called Doug back from Mendota heights who said he had to make a few phone calls and would call me back. Once he did, he informed me to call a phone number because there's a warranty on the fuel pump. To skip that long story, thankfully the damage was completely covered. When I went to go get my vehicle, I was informed that my fuel pump was not replaced what so ever by Mendota Heights. Mendota heights even sent video footage over trying to "prove" that they did, however, there was absolutely zero indication that it was. Furthermore, my fuel pump was completely filthy!!! Not only did I call, my dad Joe called, and my auto clinic called. Mendota heights never reached out to me to reimburse me my money. This is stealing and illegal!! But, they were right. My fuel pump did in fact go out!! If I could give a zero rating, I most definitely would! Not only did I have to drive back an hour, I paid WAY to much in the first place, and they didn't even replace my fuel pump. The fact that they didn't even reach back out once confronted about the situation to reimburse me the money I paid for the fuel pump just goes to show what kind of company this is. And now I keep getting texts asking to rate my service. Well, this is it! Go at your own risk! Scarlett T. GMC 08 Acadia"

"The best, most honest service I've had on my car that I can recall. Our 2 year old car was neglected being serviced (our fault) and when I took it in to the dealership, I was given a quote for a new engine for $16,000. I was considering scrapping the car. I had the vehicle oil flushed and brought it directly to Jeff, Sean and Doug at BP (Mendota/Rosemount - same owner). They did a full inspection of the vehicle and determined that I did not need a new engine. Two days later I am driving the car. I will never return to the dealership. I highly recommend these guys! Shop locally and support small business if you want honest estimates."

"Read raving reviews about this place so decided to take our car there for work to be done. They diagnosed the vehicle needing a new transmission. Took them 2 weeks and then got the car home and it wouldn’t drive forward. Back to the shop. They forgot to tighten something. Got car back and now a fluid leak. Back up to the station for them to look AGAIN and fix it. Will NOT be going back. This cost us a lot of money for the back and forth. Who knows maybe they will delete my negative post."

"Incredible customer service. Honest mechanics that do excellent work. Sean and his mechanics will go above and beyond for you. Rare to find quality, honesty and customer service under one roof. Will always give them my business. Thanks guys!"

"These guys were awesome! We stopped in because we were headed to Iowa for the weekend and a low tire pressure light came on. Not only did they let us use their tire gauge, we noticed we were missing a valve cap and they offered an extra they had! I am convinced this shop is as honest as they come. We will be back if we need repairs. Awesome people!"