Crowne Plaza Minneapolis West, an IHG Hotel

"Just there for a day conference as a PCA for my client, but there are many issues. First, the handicap accessibility is lacking on the public restrooms; doors are heavy and weighted to close, no handicap door openers. Plus, the restrooms are too small to easily maneuver a wheelchair around in and safely access the handicap stall. As my client had other friends staying at the hotel, we found out that handicap rooms are furthest from the conference rooms and closer to the pool area. This poses a problem for those without a motorized mobility device to get to the events they want because of distance. When I brought up my concerns to the management, I was informed that the hotel was built in 1983, so it wouldn't have to have those features. I found this to be a poor excuse for not upgrading to meet ADA requirements."

"Staff treated us royally !!!! Rooms sparkly clean. Excellent bartenders ...and wait staff. Location was great. Nice shopping close by.. Great food at hotel Over impressed ..... We were there 3 nites . We visited for a bluegrass music weekend. It was an awesome venue to be part of."

"I've stayed here twice and both times the customer service has been great. The rooms were very different though. The first time I had a room on an upper floor and it was neat and clean. The second time my room was on the lowest level. It was much older feeling and very dated."

"Overall decent 3 star hotel. The room was spacious but it has its issues. The best was clean and mostly everything was clean. The air vents definitely have not been cleaned in a while and the thermostat in the room did not work correctly. No matter what temp I set it at the heat would stay on. This hotel is attached to a conference center so you hear people almost all the time. It's not terribly loud but you can hear people moving about at times. The bathroom was clean but definitely not 5 stat clean. Overall if your looking for a budget property in a safe neighborhood this will work. The parking sucks however. You literally park a country mile away and have to walk to the hotel unless you are lucky to get a spot by the door or hold diamond status."