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Comfort Concepts
1717 Swift Drive, Jacksonville, Arkansas, United States
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About the Comfort Concepts
Comfort Concepts is a general contractor and store located at 1717 Swift Drive in Jacksonville, Arkansas, United States. Specializing in HVAC services in the Little Rock, Conway, and Jacksonville areas, Comfort Concepts offers top-notch heating and air conditioning solutions for residential and commercial properties.
Owned by Mr. Christopher Sullivan, a native of Cabot, Arkansas, Comfort Concepts prides itself on providing a hometown feel to its services. With a background in the construction trades program at Cabot High School, Mr. Sullivan is dedicated to giving back to his community by hiring students who have completed the program.
At Comfort Concepts, the focus is on honesty and integrity, with a commitment to providing quality HVAC services to the Central Arkansas community. Offering a range of services from new system installations to repairs, Comfort Concepts is dedicated to meeting the needs of its customers.
In addition, Comfort Concepts offers a membership program for just $13 a month, which includes one heating tune-up and one air conditioner tune-up, as well as 10% off all repairs, priority service, and no after-hours fees. With a dedication to customer service and community involvement, Comfort Concepts is a trusted choice for all HVAC needs in Central Arkansas.
Photos of Comfort Concepts
1717 Swift Dr, Jacksonville, AR 72076, United States
Reviews of Comfort Concepts
"Absolutely terrible experience from start to finish. We could not get these people to communicate or finish the service. They came out on January 9th to examine our HVAC. Told us we need to replace a panel board and they’d be back the next day. Called on the 11th to tell us they had to order the part but they’d be out asap. Then we went through a week of snow and below freezing temps without hearing a peep from them. Tried to call repeatedly, emailed, all with no response. FINALLY on January 25th we got them on the phone. They admitted they “forgot” to pick up the panel they ordered for us and scheduled an appointment to come out the next day. Chris came to our appointment, waited less than 2 minutes for us to answer the door, and then he left. Three weeks after they were supposed to fix our HVAC and he left without repairing it or without bothering to call and check-in with us before leaving. FINALLY on January 29th, Scott came out to replace the panel and told us that we also had a broken pressure switch. No one had mentioned that to us before. It’s February 5th and neither Scott nor Chris bothered to call us back about replacing the pressure switch after he left on the 29th. Oh, and they invoiced us for the “service” on January 10th, before ANY service was provided. Not sure you can call any of this service though. I’m mind blown. Response to owner: There was no appointment scheduled Thursday for you to come out. Friday you came out and left in two minutes without a courtesy call - let’s not forget this appointment was only scheduled after weeks of trying to get you on the phone. Saturday you scheduled no appointment with us because you didn’t want to come out in the rain. Sunday you said you’d get back with us, but you never did. We had to call YOU again just to get Scott to come out. The unit is working now because Scott bypassed the pressure switch. You and I both know that is not a fix, and could lead to detrimental outcomes and unit failure if not addressed. Scott said so himself before he left. Trust me, we will not be working with you to address any of these issues. You sent us an invoice for a part you forgot to pick up and only installed after weeks of us hounding you to complete your service. And you have never once had an ounce of accountability or decent customer service."
"We’ve been working for 2 months with another company to get our furnace repaired. When we called Comfort Concepts, they came out and made the repair within 24 hours. The price was also less than the other company quoted us. The technician was very knowledgeable and took the time to listen to our concerns and explain why our particular furnace may be having the problems it’s having. Overall, this was a great experience with Comfort Concepts. We should have called them first."
"I had to drive them like dogs to get out here and do their job. At one point I was calling daily to try and keep them on task and get this work done. I would go days with no response. Mike came out 4 times total and the work STILL isn't finished, now they have disconnected their phone number given to me by the home warranty company, and this phone number just rings and rings."
"Needed lack of airflow checked in son’s room and bathroom. Previous AC company said we needed new duct work. Chris checked duct work in attic and fixed the issue in 1 minute with having to replace anything. Highly recommend."
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