Sears Appliance Repair 10901 North Rodney Parham Road, Little Rock, AR 72212

"Service repair person was a no show. Noone call to update us about any delays. We were not able to call anyone to see what the problem was. We waited all day for a service person who never showed up. Poor customer service all around."

"Greg was nice and explained things but didn’t diagnose my machine except for to turn it on to see the error code I had reported I had then charged me the $99 fee. I don’t think it was actually him , he was just doing the job he had been instructed to do . He didn’t have the part to replace the switch and the cost of the part and labor was much higher than what I was willing to pay . When I initially called and explained what the error was stating , I was told that the average cost of repair was $200, The price I was told was so much higher than that . I went out and brought me a new machine instead of giving them close to $500 ."

"Steven did not follow procedure and tried to charge us for a service fee when the work order was a recall. Luckily I work for the warranty company and was able fight for what I knew was not right. There was no documentation of diagnosis submitted to the warranty company from the previous repair attempt either. Steven’s attitude made it impossible to trust A&E with continuing the work so I then requested a new dispatch be sent. Following this A&E parked in front of my house for the next 45 minutes where I then received a copy of my “signed” receipt for $115 of less or (that was not performed) to which I never actually signed. This is literal fraud."

"John was awesome! It required several visits and a number of new parts, but he was the ultimate professional every time. Send him anytime!!"

"The technician was polite and arrived before posted schedule and seemed to handle the repair attempt well. Sadly (not his fault) this is the worst warranty service ever. I’ve been waiting for over 3 months and 5 visits (plus one where no one showed) and 3 different parts orders for someone to tell me what’s wrong & that it can’t be fixed. This is a clinic and I have been having to haul patient laundry out at great expense of time & money. I have had to cancel patients on those days to sit waiting. And now I’m told I might get info on replacing it in the next 2-3 weeks! And you can’t talk to a real person."