Scherer Bros. Lumberyard, Sales & Design Center - Arden Hills 4797 U.S. 10, Arden Hills, MN 55112

"Great products, great service, they are open to the public and do sell to the public with a caviot. Don't go in here expecting the same type of service as a big box store, they cater more towards contractors and DIY'ers that already know what they want and need. They will answer questions but their not their to hold your hand unless you get an appointment setup with a designer. The people you see when you walk in aren't the people you want to deal with if you have no idea what you want, talk with then about setting up a consultation with someone who works in the offices above them. Their a great company but their geared towards wholesale. Like 95% of the bad reviews here are from people with no general contracting/ builder/ mechanical aptitude, complaining that Scherer Bros wasn't groveling at their feet when they walked in the door. The guys at the front desk are sales reps, their job is to place your orders, not sell you on products. They can help but their expertise is in the products, not the design of your new windows, deck, remodel, addition."

"You just don't ignore a customer's calls after they ordered and received over $6000 in material. Then talk down to that person "Now you listen here...." Are you kidding? After replying to that comment on the phone, I was hung up on. Like I need to listen to you berate me about why someone couldn't return phone calls or emails, and why you guys keep transferring me to voicemail when we need 2 more pieces of material? Somehow that's my fault that you act like a 14 year old entitled brat? Must've got that job through nepotism. If you weren't family, I doubt they'd let you talk like that."

"I would advise anyone interested in service to not make purchases from any location. They have some products that are better or more interesting than what you can get at a big box but it costs a lot more and you'll be supporting a business that doesn't seem to care about it's customers. If you are unfortunate enough to have a problem and try to escalate it it with their staff in an effort to find a resolution no one will call you back. I have left managers general voicemails on multiple occasions over a period of time and never had my calls returned. Additionally in desperation I attempted to reach out to their CFO via LinkedIn and received no response. Spend your money with someone who will treat you right. Go elsewhere."

"We are rebuilding our deck and went to Sherer Bros in Arden Hills to order composite decking, thinking we would get good customer service, a bigger selection, and quality products. We walked in and weren't acknowledged at all. We went to the decking area and my husband spoke to someone at the desk stating what we were looking for and was told someone would be with us soon. We waited for a half an hour and not one person spoke to us the entire time, even though several employees waited past us a few times. We took our money to another store to purchase what we needed. I understand people are busy right now with so much building going on but the very least they could've done was acknowledge us when we walked in and let us know how long they would be. We could've made an appointment and gone back at another time but they lost our business because of their poor customer service."

"I’ve been trying to find a door at the “big box stores” and was not satisfied with my options and selection available. Called Wes after a friend suggested I do so. Wes was able to find what I wanted at a fair price, it arrived for me to pick up the next day. When I arrived, the pick process could not have gone smoother. Very pleased and the door is great."