Bale Chevrolet Collision Center 100 North Cross Street, Little Rock, AR 72201

"Brought my 2012 RAM 1500 in for bumper repair after being backed into. Scott Olson was excellent from day one! Estimate and processing through insurance was painless. It stood out to me, when I dropped off my truck for repairs, that Scott immediately knew who I was and what I was there for. I had only met him once for the estimate two weeks prior. It just goes to show that he cares, and it reflects very well on the business and the staff. After dropping off my truck, I planned on walking the mile home and Scott went out of his way and offered me a ride. I got my truck back two days later and the work done on it was excellent. Couldn't be happier with my experience, and absolutely will bring my truck back here if I have any further issues."

"Yes, I thoroughly enjoyed my excellent customer service with the entire team. The receptionist was my first contact who quickly acknowledged my presence and she was extremely courteous. I particularly enjoyed my superb customer service with Scott who was there from start to finish. Scott ensured there was a smooth transition from drop off to pickup of my completed vehicle service. Bale also provided transportation to my car rental agency to pick up my rental car. Thanks so much for my new bumper. Kudos for working with such an outstanding team."

"Bale Collision Center Review, 2.15.2024 I met with Scott Olson of Bale Collision and got an initial estimate for Paintless Dent Repair (PDR) that would take 2 to 3 weeks to repair. I brought my 2016 Subaru Crosstrek in on January 22. I was to learn later that a new estimate was created and sent to AAA for conventional body filler to be used on the hood and roof. Over half the car was repainted or "blended" including the hood, roof, fenders, passenger side doors and top of tailgate. My car was in the shop for 3 weeks and I was never called for an update. I had to call and did so at least weekly. I called Scott at 8:30 on February 13 to see if the car was ready. Scott called me back at 11:43 to say the car was ready. I asked for a shuttle to pick me up 2 miles away from Bale. I did not hear back from him and called him again at 1:34 for the shuttle. I did not receive a call back by 2 so I walked the 2 miles to Bale to pick up my car! I received the car and found the following issues. I was there until 4 and came back the following day for further repairs: - Retainer clips missing on the left back wheel well cover, right front headlight mount, and 2 clips on the under-hood insulation. - Driver's window malfunctioned, only closing an inch or so at a time when button was pushed. - Passenger back window did not function at all. - Moisture inside both taillights. - Rearview mirror wire cover was not inserted into roof panel (I reinserted this myself). - The driver's side back door handle does not open properly. - Two mystery bolts and two screws remained in my console which I am concerned were not re-installed. These are the items I found after only a quick inspection. I am concerned what other issues that I may encounter down the road, so to speak, that are not obvious to the eye. Except for the hail damage, which was only obvious upon close inspection, the car was in perfect condition, well maintained, and never involved in an accident. I feel like the integrity of the car has now been comprised. I left a 2-star rating because of the kind and immediate response by some of the other staff at Bale and for Pat Atkinson of Tech Express coming to Bale to fix the windows in a timely manner the following day, Feb. 14. I still have the issue with moisture in the taillights, and the back door handle. Adding to my frustration is that my son's car was parked next to mine during the hailstorm and he sustained similar damage. He took his car to another shop and had PDR done and it was returned the next day! Attached are pictures of barely noticeable hail damage before the repairs and what the car looked like before painting."

"In my opinion they go above and beyond to insure that you are completely satisfied. Their customer service starts before they even have possession of your vehicle, but doesn’t stop after you have it back. With them it continues on. They are building relationships with their customers, and it definitely speaks volumes to me. I will be back!"

"I wanted to post a review on the excellent service we received from Jason Spiller and David Cates. We have followed Jason and David throughout many years and are so excited and grateful for the TOP team to be back working together again!!! If you want the BEST OF THE BEST choose them for ALL your service needs!!! They worked on our 2003 Ford F-150, our Honda Element, and our Honda Accord."