FocalPoint Flooring by Builder's Carpet Inc

"Megan was very helpful with us as we chose our flooring and backsplash. She was very efficient, organized and so pleasant to work with. We were very nervous to make flooring choices but she made it easy."

"Update: 2/2024 FocalPoint to respond on next steps - now waiting 2+ months for the response. Would not recommend - floor is coming up in multiple places in less than a year. FocalPoint is not standing behind their product after glueing down a floating floor. Says it is standard defects!"

"This specific flooring sucks!!!!!! It’s pretty immediately after washing but give it 1-2 hours and it looks horrific again. You can see every single foot print etc.. it ALWAYS looks dirty. I’d recommend they not sell this anymore bc it’s a nightmare. You will be displeased I promise.."

"We purchased a new construction home from DR Horton two years ago and Focal Point was the vendor that installed the flooring. After the warranty period had ended with DR Horton, a number of issues became apparent with our main level laminate flooring. Focal Point stepped up where DR Horton would not, identified the issues, and ultimately did a complete re-install of the flooring. All issues were resolved, the team that did the pull-up/reinstall was top notch, and we feel great about the entire situation. We would definitely use Focal Point in the future for other flooring projects and very much appreciate them standing behind their work."

"Terrible workmanship sums up my experience with FocalPoint Flooring. Unfortunately my builder didn't allow me to select who installed the floors. My house was built only 2 years ago and we've had problems with our LVP flooring immediately. Gaps all over and connection points that were never installed correctly creating high/low joints that you can see in the pictures. One spot got so bad that it actually splintered away (again see pics). Had them come out to "fix" certain area's before the 1 year warranty expired, but more areas keep having this same issue and they won't do anything about it. They try anything they can to blame the owner for the problem, but it's 100% installation issue, confirmed with a good friend who owns a flooring business. They told me I would have to pay $200+ just to have someone come out and inspect the problems. Even the laminate in our bathrooms were absolute garbage on the install (see pics). The person I spoke with from FocalPoint told me that the person who installed the floors was one of their more seasoned installers which is comical seeing all the similar reviews and experiences like I had. Do yourself a favor and avoid this company for any projects!"