Firestone Complete Auto Care
12320 Chenal Parkway, Little Rock, Arkansas 72211
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance store located at 12320 Chenal Parkway in Little Rock, Arkansas. With a team of skilled technicians and state-of-the-art equipment, we provide a wide range of services to keep your vehicle running smoothly. From oil changes and tire rotations to brake repairs and engine diagnostics, we have you covered. Visit us today for all your automotive needs and experience top-notch service and quality care for your vehicle.
Photos of Firestone Complete Auto Care
12320 Chenal Pkwy, Little Rock, AR 72211, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Firestone Complete Auto Care
"Leon and crew always take good care of me and the work vehicles I'm in charge of. Quick in and out (come early!) and I'm on my way. Nice waiting area with coffee and drinks, TV, kids table. I started bringing my personal vehicle here, too!"
"Owner opened the doors at 7:00 am and quickly did intake for pre-ordered tires. Walked me through all the various options and his recommendations. Once started on vehicle around 7:30 and was finished by 9:30. Very good experience."
"Went to this Firestone to get an alignment and bought the “lifetime” alignment. When I got my truck back the steering wheel was tilted to the right and the truck pulled right and the truck shook when I got over 60. Brought it back 30 min before they closed one day and they told me they couldn’t look at it. Brought it back another day and it’s taken 2 hours before they even put it on the rack. And then the tech comes in and tells me he doesn’t know how to get it to read because of the wide wheels. So they didn’t even fix it. At this point I just want a refund and I’ll take it somewhere else."
"I wish that I never came to this location. I've used Firestone for more than 15 years at another location with great results. I was in the area and tried this location. I was able to receive the tires that I wanted after being on order for a week. They said they wouldn't rotate the tires for free even though their website said that these tires come with lifetime rotations. But here's the real problem. Less then 10 miles after receiving the tires a warning message that a tire sensor was malfunctioning. I called and they said to come back soon as I could and they would take care of it. 2 days later I'm back and they said that it would cost me $250 to fix and there was nothing they could have done to cause the problem. While I was here getting the tires installed they quoted another customer for the same thing. Coincidence? I don't think so. Never again at this location. Better go to McCain."
"We would not suggest going here. They do not communicate nor do they have any sense of customer service. Instead of asking if we wanted to go up to a different tire they just assumed we wanted something cheaper. Our daughter is moving to St.Louis in the winter, of course we would like a better tire. So many times the ball was dropped. when asked the tire size, she was driving, gave the make and model, but no one followed up, so the wrong tires were ordered to begin with (this was blamed on us, because she was driving, no suggestion of calling when you get stopped to give us the size etc.) then they didn’t have all 4, then the alternative (which we really wanted) wouldn’t be here until Monday, then they went somewhere else and supposedly got a cheaper tire, then it ended up being a lower quality tire that’s more expensive and then a phone call to say we are going to take care of your oil change and wipers to compensate but they didn’t. Leon was nice enough or tried to be. But our child felt taken advantage of because she doesn’t know about car’s and tires, and I’m not sure I disagree with her. Lots of Talking around the subject and pricing but google works real well. But we found them cheaper online so he gave them at cost. They even said pricing is based on popularity by size….we won’t be back. Just too wishy washy, and bad communication, when spending that amount of money, definitive usually works best. They also missed a sale, they left the old spare on. 2 different tires."
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