Crain Kia of Fort Smith

"I took my car for its first oil change, and I was surprised to see that they vacuumed the inside. They were apologetic for not washing the outside because their car wash is broken. I’ve never had my car cleaned when I take it for a service, but this is just another way Crain Kia goes above and beyond. Every interaction I’ve had with them has been a pleasant experience, and if Kia made a pickup, I’d be having my husband make the switch too!"

"I made my appointment online, which was quite easy. The service advisor was ready for me with the paperwork when I arrived. After confirming the service requested she escorted me to the customer waiting area, which was spacious and clean. Very pleasant. The service advisor did a great job explaining what the tech had found andkeeping me informed about the progress of the service being done. Cost was about what I expected, and less than what an independent mechanic had quoted. Insofar as having your car worked on can be an enjoyable experience, this was it. 10/10 would recommend."

"Krsti ,service advisor was very good and Chelsea ,service technician did a great job on my service. I had an 8:30 am appointment for an oil change and tire rotation. It took a little over 3 hours , way too long!! .Something to do with customer online scheduling service, I had made my appointment over the phone several days before. I understand that the online scheduling is 15 minutes apart. Sounds like a doctor's appointment scheduling and we all know how that works. No way can you schedule a car service every 15 minutes just like your doctor's appointment. If this is accurate, you might want to work on the scheduling and have it match the good service I received from Kristi and Chelsea! ."

"We recently purchased a used car at Crain and were very pleased with our entire experience. From the salesperson to the general manager, we were treated with respect and courtesy. We conversed mainly over the phone to make the deal which went smoothly when we arrived. We would certainly return to buy from them again even though we live 3 hours away."

"I like the people who work here mainly. They were very kind when I was dealing with buying my first car (of course my dad helped me in that situation). It’s important that whatever you buy or wherever place you buy product from or whatever services you are ordering from that place, that the people are as kind there as they are good at what they do. No one wants to deal with arrogance and rudeness when they are paying so much money or trading in so much of their hard-work into affording these types of services or products. And I think the majority of the people I’ve met at this place seem to respect that. That in itself means a lot to me. The ones who meet you to service your vehicle are super kind. The woman who sold me a car was also awesome! I was so happy buying my Kia Rio 2023 here; thank you!!!!!!"