Harry Robinson Collision Center
5912 South 36th Street, Fort Smith, Arkansas 72908
About the Harry Robinson Collision Center
Harry Robinson Collision Center, located at 5912 South 36th Street in Fort Smith, Arkansas, is a premier car repair institution offering a wide range of services. From minor touch ups to major wreck repairs, our experienced team can handle it all. We specialize in warranty paint repairs and work on all makes and models of vehicles.
We accept all insurance and work directly with insurance companies to make the repair process as seamless as possible for our customers. With over 35 years of experience, we take pride in providing top-quality collision repair services to Fort Smith and the entire River Valley region. Trust Harry Robinson Collision Center for all your auto repair needs.
Photos of Harry Robinson Collision Center
5912 S 36th St, Fort Smith, AR 72908, United States
Opening hours of Harry Robinson Collision Center
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Harry Robinson Collision Center
"TAKE YOUR CAR ANYWHERE ELSE EDITED TO ADD RESPONSE TO THEIR RESPONSE The insurance deducted $1000 for us retaining the vehicle. This had absolutely nothing to do with the $2000 Harry Robinson Charged to do nothing to the car. (except tear it apart of course leaving it in piles for us to pick up) I love that they tried to deceive the public in their response, it demonstrates exactly how dishonest they are. The "multiple attempts at contact" were the two calls I already listed in my initial review, we called right back. They didn't call over multiple days that's just another lie. They held the car, would not let us pick it up, so that they could charge the insurance the $2000 they charged them. We asked to pick the car up the moment they told us it was a total loss they refused to allow us to because they needed to charge the insurance first plain and simple. They did not recommend towing it anywhere as the shop manager had offered to put it back together as I stated in the initial review. They are absolutely lying. (original review follows) They were very polite at first we took our car in for some front end bumper damage. They called us and told us a few days later that the damage would constitute a total loss. They informed us that their policy is they won't work on a total loss. During this conversation with the service manager, he said they would see what they could do about just putting it back together for us when it was time to pick up. We asked to pick it up they told us they couldn't release it until the insurance paid them for taking the bumper off and taking a look at it plus their storage fees. When the insurance paid them, everything changed. First, they called me the receptionist who called was very rude demanding that we get the car immediately as if we had been the reason it wasn't picked up. Acting as if they had just had such a hard time reaching us because we missed one call 5 minutes prior to the one I was on with her. They had called my daughters phone while she was in class. We had been ready to pick it up since day one. When we arrived to pick up, the receptionist was just as rude in person as she was over the phone. She asked me to sign a check, refused to provide any receipt, and then when I politely asked, "why is this $2000.00?" her response was simply "well we didn't charge you anything we charged your Insurance company." (just so the reader is aware that money came directly out of our settlement and so it was our money now we have $2000 less to find a new car thanks Harry Robinson!). We then went to the back where they said our car would be, not only had the parts not been put back on they hadn't even been cared for. They had the parts to our car completely strown all over the place. They had also removed the chrome trim at the bottom of the door for no reason at all. So if you enjoy being lied to, talked to like you're scum, being charged $2,000 for 25 minutes of work and "storage", while having your car left in a pile for you, this is definitely the place to bring your car. Not only will we never purchase a car from these people we will never bring anything back to that shop. They were so nice at first I had told my daughter "we should really just get another Buick and buy it from them." The receptionist opened our eyes to the reality of what it is to deal with them and honestly I am thankful for that probably saved me a lot of future problems by avoiding that purchase. Before and after pics below. We drove the car to them and almost had to tow it out."
"Used this body shop several months ago for a bumper repair on an Audi. Repair done with exception of a missing part. Picked up the car and told by John (no longer employed) they would call when part available and just bring the car back and they would put on and it was already paid for. Told about four months later by Steve Hill, that they now had the part and asked if we were aware of an additional parts charge of $500. Of course we were not. Lesson learned -avoid this business. P.S. also they conveniently could not produce the original estimate. HMmm, Later ADDENDUM— body shop STEVEN manager called and said they would make the repair in question & make adjustments on a subsequent repairs that were substandard. Will review the recovery facilitated by Steven, when completed. 2nd addition to review- body shop manager made good on promise to take care of outstanding items. Thanks to Steven. Satisfied with end result. Would use for future services."
"Always friendly, took my car, 2022 Honda Civic, in due to hail damage. Picked up today and it was perfect and they cleaned the inside!!!!!!"
"Finished my repairs a few days earlier than expected and detail cleaned my car! Super easy to work with and friendly customer service."
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