Mercedes-Benz Of Northwest Arkansas

"SERVICE COMPLAINT I made an appointment for routine maintainable for my sprinter at a time which was mutually agreed upon. Friday 3pm. This included an oil change, transmission flush and software update and one recall item. The female advisor who I booked the appointment with had to check with someone to make sure there would be enough time to complete this work late on a Friday. She confirmed that they would be able to accommodate in timely manor I drove almost 4hours, dropped off the van and got a ride from the dealer to my hotel. Called back around closing time and missed them Called Saturday morning and was told they only had 1 sprinter tech working and he had 3 vans ahead of mine and they might get to mine on Monday. I loaded up the Uber and rode back to the service dept to collect my keys. As a customer with multiple service visits to this dealer Including an expensive recall job I feel unimportant to them. Here's a suggestion from a fellow business owner: TREAT YOUR CUSTOMERS AS YOU WOULD LIKE TO BE TREATED we don't grow on trees and are quite able to find new suppliers or even shift to other brands If you would have called me prior to the service with an honest reason as to why you could not get to me that day, I would still be in your fold Instead, you totally wasted my time."

"Purchased a CPO vehicle from Brady today and don’t have enough great things to say about my experience .He was kind, courteous, and knowledgeable about the product. He even brought the new vehicle to my home! I workd with Eric in Finance and experienced the same service. Would absolutely come here again to purchase! Thank you guys for being awesome!!"

"Brady was top notch while trying to help me find the car that fit what I needed. 2+ months of looking and I finally drove that checked every box home. No hassles or gimmicks, and it was quick and easy. I’ll be back!"

"Bertha - yes, I named my Sprinter van after the first woman driver, Bertha Benz - was telling me that it was time for service. I popped into this shop without an appointment but with plenty of free time. I let the service manager Chris know what I needed, asked if he could fit me and I told him that "no" was an acceptable answer. He really didn't want to say no and with my flexible schedule, they were able to get it done. Arriving at 7:30 am certainly helped and I was here for four hours while the van got a professional "Service A" that included an oil change and whatever Mercedes-Benz requires to maintain the warranty. Amazing that I'm already near 30,000 miles on the van! Around $400 later and with three cups of their coffee in me, I was on my way. I have no complaints about the time it took. I'm sure if I had an appointment, it would have gone faster. Very satisfied. This isn't a very large showroom but they did good work. A wash would have been nice - they did that at the dealers in Charlotte and Durham, but maybe they don't have a car wash big enough for a Sprinter. No points off for that."