Crain Volkswagen of Fayetteville

"Emily was amazing! We had originally scheduled service for the latest recall on my beetle, but she offered to coordinate with the technicians about completing all of the necessary recalls if possible at this appointment. We live over an hour away and her courtesy was most appreciated. The technician completed all of the services to the professional level (and in record time) we have come to expect from this dealership."

"The only exceptional thing about this store and organization is Austin Maize and their lovely admin manager Emily Brown. (Both of which have transferred locations, I’m not surprised by that) If Austin was not at this store when we decided to purchase, would have purchased elsewhere. Everything else about the experience was less than desirable. I’m changing my 5 star review to a 1 start. (Going to post our experience on FB, Yelp, and any other consumer rating platforms available) we Purchased 60 days ago, still no title work to register our vehicle, they made $3,000 in profit on us, then drag their feet to get things done. My bank tried reaching them for the first 4 weeks about the payoff check, they sent late and short at that, they were given a 20 day payoff quoted. No one would return my banks calls. They received payment for their vehicle we bought in full the moment of pickup/purchase. This wasn’t a matter of waiting for “funding” etc. I’ve worked for the copy in upper management for over 4 years. I am now a customer and can’t believe the experience we are having with our transaction. We have purchased over a $370,000 from the company while being employed with them, regardless you feel you would have a much better experience. What would make this better? Pay half our tax for the inconvenience and Do better Crain. Their slogan should be “Crain Can Do Better than before in 24”"

"Overall the experience was good. Nice dealership and the service attendant did a good job. For my first visit wasn't too happy to get the news that my front rotators needed replacement at only 44K. Never had that happen on any car I've owned with so little mileage. Will get back with you when I catch up on cost and expense. Overall nice dealership and friendly customer support."

"Far and away the best auto purchase experience I’ve ever had. Great salesperson and sales manager. Offered a very fair value for my trade, found the lowest possible percentage rate for my financing, and the entire time at the dealership was less than 2 hours. Highly recommend this sales staff and very happy with my new (or new to me) 2018 Jeep Wrangler Sahara!"

"My experience at Crain VW getting my car inspected was a breeze. Mack Butler was my service advisor and was extremely helpful and explained everything very clearly and he made the experience very easy. He explained everything they found and all my options, making sure I knew what any repairs were and approved them beforehand. I had the option to buy parts and install them myself or have the shop install them. I trust they know what they’re doing in the shop. The waiting areas are very nice with couches, tables, comfortable chairs, vending machines, and complimentary water, coffee and tea. The bathrooms are very clean as well. Overall, a great experience."