Gerber Collision & Glass - Farmington 276 East Main Street, Farmington, AR 72730

"I hit a deer in my Kia. My car was not functioning and Gerber sent a wrecker to retrieve my Kia from my driveway. And went to compile an estimate for my insurance company."

"No need to respond back. The company before gerber. I used them. My wife and a deer had words. The damage was bad $4100 in all. Got another new car Had a fender bender. Had to wait around month to to drop it off to get it fixed. Then wait 3 weeks. Okay busy place had to wait on parts...Okay. Weeks in I called. A paint booth was down..they said it will be done this week. They did NOT do any painting on the car..huh.? Okay. They said they are going to re use what they can on the car...part kinda hard to get...new vehicle. Had to replace the panel cause it was destroyed by them taking it off. $8000?? Really a few more $1000 it would be half of what the car is worth. I understand labor parts are expensive but come on...a fender bender?? No wonder insurance car health whatever is so expensive. Us normal people trying to get by in life. Cant afford health car home or whatever insurance because businesses stick it to the insurance carrier. Our insurance goes up."

"Im not one to leave reviews, but this was the most horrific experience that I have ever had at a business. Our timeline was 5 weeks and it ended up being 16 weeks that they had our vehicle. Since it was taking so long, they told us they would reimburse us partly for the rental fees that we were accruing. That ended up being a lie. They were dishonest along the way and most of the communication was when we reached out.. When I finally was able to pick up my car, my gas tank was on empty. I wish someone would have warned me about negligent and dishonest this business was."

"Had an accident with a deer, insurance sent us to Gerber, who told us to bring it back six weeks later to be fixed. We drove it, since it was only cosmetic damage, until the appointment. Well, the vehicle was totaled out by insurance company We bought the vehicle back from the insurance compay. We were told by Brock they'd get it back together and call us to come get it. They never called...we called them six days later to see if it was together yet, "No, too dangerous you'll have to tow it." Lazy liars. Please use Sines Body Shop, great service, they keep their word. We got the vehicle back in over 20 parts."

"I was rear-ended in May 2018 and did not get my car back until after almost two months, and even then it was not fixed like it should have been. During that time, I was told my car was completely fixed and ready to go on three separate occasions. On each occasion I found several issues wrong with my car and was told that the issues would be fixed. The first time I was told my car was ready to go, some of the paint that they had repainted was already coming off, the plastic on the inside of my tailgate came loose like it was about to fall completely off, and there were scratches on my back windshield wiper. There was even a spot on the roof of my car (that was not damaged in the accident) were it looked like someone had scratched it and then dropped some paint on top of it. I also informed them that one side of my taillights (including one license plate light) was brighter than the other side. I was told that they would fix these issues. The second time I was told that it was ready, I came and found loose pieces of plastic in the back of my car that had not been put back in place properly, a missing piece of plastic that goes in the back of my car, the inside of my car was very dusty and dirty, and the antenna on the roof of my car had scratches and sticky residue on it. Again, I received no apology for these issues, I was just reassured that they would be addressed. The third time I came to pick up my car after being told that all the issues were corrected, I found a small spot that did not get painted at all and there were several pieces of "trash" underneath the paint that caused little bubbles in the paint. I was told that they could easily fix these problems and they told me to come back in the morning. When I came back, they had painted the spot that did not have any paint, but the bubbles from the trash in the paint were all still there. I went inside and asked why they couldn't get them out and they said, "We strive for perfection, but sometimes you just can't get there." By this time I had been out of my car for almost two months and I was tired of dealing with the constant resurgence of issues. I decided to just take my car and drive it because most of the issues had been resolved. However, I still have bubbles in my paint and one side of the taillights on my car are dimmer than the other side, which is not at all aesthetically pleasing. I was not surprised to find one license plate light dangling from its wires when I walked to my car in the parking lot just yesterday. Completely unacceptable. Overall this has been by far the worst experience that I have had at any repair shop. It blows my mind that they tried to give me my car back three different times when all three times there were multiple things wrong with my car."