Avis Car Rental

"First car tire pressure was low. The car we ended up renting had no windshield washer fluid. Guess all the reviews were pretty spot on. They don’t maintain their cars before they rent them out."

"Usually Avis is “fine.” Last trip was awful. Wouldn’t honor upgrade. Car was meh and the cruise control wouldn’t work half the time. Had to extend drop off and system changed my new drop off time so I had to do it twice and pay for it twice. Regrettable experience."

"The car they gave me was good (a higher category, than what I rented, because they didn't have small cars available). The only thing I would have to mention is that they didn't inflate the tires (I had the message to add air in the tires in the front: the pressure was about 25 or 26 psi), so I had to go to a tire shop and have the tires inflated there. Avis can step up a bit and do the car maintenance. Otherwise, it was a pleasant experience."

"I had a terrible experience. First, the car I requested was not available then the car was not in the correct spot. The second day I had the car the oil light came on. A customer service person on the phone told me to take it to the closest place to have it looked at. When I did the agent was not friendly and said she did not know what I wanted her to do with the car. I said the agent on the phone said to bring it in to the nearest Avis and have it looked at. She tried to explain to me that someone probably had not reset the 'oil light button' and it was fine. I tried to explain that the light was not on the day I picked up the car and the car also had 50,228 miles on it and the receipt said it only had 14, 294 miles. SO I was having a hard time knowing for sure if it really only needed a button reset or if it even had an oil change at all... ever! With no-one to look at the car and extremely irritated with me, she offered me a new car. However, I had to go refill the current tank before doing so or I would have been charged over $100 for the gas. I had not intended to return the car therefore I did not fill it before visiting the Avis place. So, over an hour and a half later with a different (less quality) mini-van, I leave. The very next day (and only the 1st day of the second rental) I set out to a meeting and there is a VERY low tire (21 out of 36psi). SO I have to fill the tire in the rain and now late for my meeting. I had to fill the tire 2 more times while the car was in my possession. My experience was that of frustration and disrespect and loss of time. I will not rent from Avis again!"

"Rented a full size, got a Honda Minivan. But 2nd day got warning that keyfob battery was low. Several unhelpful calls to Avis support and we returned to rental location (Bentonville Airport) and instead of fixing it, we were given a different car - a significant downgrade to VW Passat, which was extremely dirty and damaged. No discount offered and in fact, we were warned that we'd be liable for the car's condition and scratch when we dropped it off (despite receiving it this way and complaining at the time of pick up). I've been a longtime Avis customer (though this was the first rental in several years) and I will be checking out other options for upcoming trips."