Geek Squad

"While in Fayetteville for a sporting event I was having serious issues with my new iPhone. I contacted Apple and was told by Apple to bring it to Best buy geek squad at the Fayetteville store to have it repaired or replaced. An appointment was made by Apple for that store. I was told I could try a walk in for faster service. Walked in and with no one in the area I was told "can't help u come back at your appointment ." I spoke with the manager of the store and was told "the can't repair iPhone at that store. Really! Do better best buy!"

"Do not use Fayetteville Best Buy Geek Squad service. They will intentionally scam you into paying more money than what you were charged for. The overweight white guy driver is rude, lazy and disrespectful to customers. He should be fired!!!!! Highly do not recommend these people!"

"I have been paying $194.99 to be a Total Tech Member for several years. The last time I had computer issues was in 2020 no problems, walked in and left my computer for repairs. Today, was greeted somewhat rude, was told I could not leave the computer that I had to have an appointment and then I could leave it. I walked out, called the 800 number, canceled the contract, was refunded,$152 and informed them I would never be back! Sorry, sorry customer service!"

"The people at the counter were not trained. They gave conflicting information. One guy told me that if I wanted to schedule a Total Tech visit I should have scheduled it the same time that I purchased my IPad. I said it hasn't even been 12 hours since I purchased it and I did not see that option at the point of purchase. He said that I would have to pay extra for the in-home Total Tech visit since I did not schedule it the same day as purchase. (I purchased it online at 8:00PM and went to the store the next morning to try to get help.) Then another girl told me if I wanted to schedule an in-home Total Tech visit I had to do it on line. There is NO option for scheduling an in-home visit on the website anymore. Best Buy is making it almost impossible to acquire the service that was promised when we signed up for Total Tech. We finally got an in-store visit for the next day and got excellent service from Agent Parker. But the dingbats that we originally had to deal with were awful."

"Appointment 1: Tech removed my screen protector and broke it while checking me in. They did not have the parts for my repair. I had to make sure I had a backup phone, so I was sent home and made appointment to return 3 days later. 3 days later: I call and ask if I can come in 3 hours earlier than appointment due to logistics and was told “Yes, we take walk-ins.” I show up to turn in phone: Employee spend 10 minutes telling me I can’t be helped without an appointment. She tells me my appointment will last 15 minutes to drop off phone, but won’t help me because they have no walk-in appointments available. I tell her I’ll wait for a cancellation. 2:20 appointment opens up: I ask a different clerk if I can have it and he says “Yeah, sure. I have no problem working you in.” I ask him if he can save it for me and he says yes. 2:15 manager comes back from break: He tells me that I have no right to the 2:20 appointment and that he will discipline his employee for telling me I could have it. (very weird) I have to argue with him to get my appointment rescheduled. He brings out an employee from the back and whispers to him. Employee “makes me an appointment”. I ask for a printout of the appointment and he tells me that he will have to make a real appointment for me in order to get a print out. He does. Not sure I want to drive all the way there for a third time for a 3rd/4th appointment. There’s no recourse. There is too much demand, not enough supply. I worked in customer service for 10 years and just never had the need to exercise some weird gatekeeper power over customers."