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Casteel Helen B MD
1515 South Bowman Road, Little Rock, Arkansas, United States
About the Casteel Helen B MD
Casteel Helen B MD is a reputable medical institution located at 1515 South Bowman Road in Little Rock, Arkansas, United States. Dr. Helen B Casteel is a highly skilled and experienced doctor who specializes in providing quality healthcare services to patients of all ages. With a focus on preventive care and personalized treatment plans, Dr. Casteel is dedicated to helping her patients achieve optimal health and well-being. Whether you are in need of a routine check-up or treatment for a specific medical condition, you can trust Casteel Helen B MD to provide compassionate and comprehensive care.
1515 S Bowman Rd # B, Little Rock, AR 72211, United States
Reviews of Casteel Helen B MD
"Dr Casteel is more concerned with how much she is making than the care of potential patients. Although she is the only pediatric gastroenterologist for NWA, she refused to accept my daughter as a patient bc they don’t accept Aetna. Glad to know my daughter’s health isn’t a concern if she isn’t on ARKids."
"WE LOVE DR. CASTEEL. She did a wonderful job with my daughter. Yes it may be a long wait but what people do not seem to understand is that she takes her time with her patients and you must be prepared for that. We now know what is wrong with my child after 2 years of tests, so WE appreciate her so much for taking care of my child."
"We had been waiting for over a month just to get an appointment scheduled at Arkansas Children's Hospital when someone I know referred me to Dr. Casteel. We were able to get an appointment promptly and the visit went very well. The staff was very professional and I feel that Dr. Casteel was thorough and took her time answering our questions. We then had another appointment scheduled for a procedure with Dr. Casteel and that experience was just as pleasant as the first. I have had some questions regarding test results and medications since then and the nurse has been extremely responsive and timely in getting back to me. I will definitely refer Dr. Casteel to others who are seeking Pediatric Gastroenterology care."
"My daughter was a patient of Dr. Casteels up until a few minutes ago when they refused to schedule her. Obviously she has serious medical concerns is why we were referred to Dr. Casteel in the first place. We seen her once in Jan. and was scheduled for 2 procedures in Feb. We were given instructions and told if she had taken certain medications within 6 weeks prior to her procedures she could not undergo them. A week or so before her appt she got really bad bronchitis and was put on breathing treatments, steroids and antibiotics. I had to reschedule due to the sickness. We were rescheduled for June! When June came around she was sick again. I had to reschedule... this was THEIR terms. She could not undergo procedures while sick and on medications. These are not MISSED appts. They are rescheduled appts. I have primary care Dr. Records to prove her sickness and meds... We were rescheduled for August. I received a call about the appt and while explaining to the receptionist that she had vomiting and diarrhea which had been going on for days, the phone got disconnected. Much like I was hung up on today waiting to speak with their ''office manager." How sad of a specialized children's doctor to deny a very sick child who needs help. Yes, we had to reschedule a couple of times due to sickness. However, we wouldn't need to be seeing a specialist if she were a well child. It took us MONTHS to get in to see her. My daughter is just getting sicker while they just find it easy to "drop her." I asked to speak with someone else and the office manager informed me she was the one to make the final decision and that was it. To find another specialist. She told me their were other kids who needed to be seen and that was her reasoning. However, I've been asked many times by them if they could place me on a last minute cancelation sheet... so they could call me day before if they had a cancelation. I was fine with that. Why was that such an issue for them when my daughter was sick and had to cancel? They don't care about the children. They care about how much money they can get in a day. PATHETIC! I've never been so upset. What happened to Dr.'s who actually care about people? I will continue to give this Dr's office a bad review every chance I get."
"This is the worst physician I have ever dealt with in my lifetime. My daughter became suddenly very ill 10 months ago. After seeing our pediatrician for several months with no improvement we were referred to Dr. Castell. Dr. Castell ended up performing some tests on my child and determined what was going on with her. She recommended that we see a specialist and her office said they would get that set up. We waited over four months with no call back and no specialist appointment. In the meantime my daughter has gotten very ill and lost over 30 lbs. We would call the office to try and get answers or some help and they kept telling us that the specialist would call. My daughter got sicker and sicker and eventually could eat no solid food because of her problem. We had to call the physician on call one weekend because we were very scared because food was getting impacted in her throat and the on call dr. Was very rude and said she was just having anxiety. Seeing my daughter get sicker and sicker we finally set up an appointment with another physician. When that physician saw her she wanted to know why we had not seen the specialist because my daughter was so ill. We explained our issues that we had with dr. Castell's office and she was appalled. The new physician immediately called the specialist and they got us in to see him in a few days. Dr. Castell and her whole office do not care about the well being of their patients. I truly believe my daughter would have died if will just set back and kept waiting on this office to help us."
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