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Western Arkansas Counseling & Guidance Center
2705 Oak Lane, Van Buren, Arkansas 72956
About the Western Arkansas Counseling & Guidance Center
Western Arkansas Counseling & Guidance Center is a leading health institution located at 2705 Oak Lane in Van Buren, Arkansas. Our center is dedicated to providing professional counseling and guidance services to individuals and families in the Western Arkansas region. Our team of experienced therapists and counselors are committed to helping our clients navigate through life's challenges and improve their mental health and well-being. Whether you are struggling with anxiety, depression, relationship issues, or any other mental health concern, our center is here to support you on your journey towards healing and personal growth. Contact us today to schedule an appointment and take the first step towards a healthier and happier life.
2705 Oak Ln, Van Buren, AR 72956, United States
Opening hours of Western Arkansas Counseling & Guidance Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Western Arkansas Counseling & Guidance Center
"**Update** Called and the discussion with the Assistant Director was a waste of time. Hollow apologies were given for the complaints made andnothing to help correct the behavior that was given by Jennifer or smooth over the blow of the surprise bill we was given with the certificat of completion behind held over our heads in order to pay. Information was withheld and they continuesly run our insurance without our knowledge. AGAIN TO ANYONE LOOKING FOR HELP, DO NOT LOOK HERE! Bless the few good employees who are here. Jennifer is a horrible person and this place is not a place for people to be attending whether it on someone own free will or court ordered. They are hell for anyone trying to get better. The few and I mean few good employees are wasted on a place like this."
"Currently, the front desk staff appears to lack finesse in their approach to handling individuals. However, the therapists demonstrate a high level of proficiency and have seldom caused any issues. Should any complications arise, they are promptly and easily resolved. It is worth noting that this establishment is one of the few that accepts Medicaid and offers timely appointments. In my honest opinion, if you are in search of a reputable therapist, this may be an appropriate choice. However, it is important to recognize that the front desk staff requires considerable improvement. Additionally, reaching out to them can be quite cumbersome, particularly at their Fort Smith location where calls often go unanswered. Given that their client base consists of individuals with high levels of anxiety and various disorders, this situation raises concerns about safety."
"Terrible terrible customer service for people already struggling. Will talk down to you and give you the run around, hang up on you and gaslight you. Will discharge you with no notice because they made you therapy appointments you don’t ask for and they don’t tell you about them. Brandy who answers the phone needs some more training on customer service and to not be rude and call people names who called CRYING AND BEGGING FOR HELP."
"I don’t like how I have an intern counselor when they keep switching me from in person to telehealth visits and he can’t even do the telehealth visit in the first place"
"I wish I could give a zero. I have been a patient for THREE MONTHS and have only gotten to see my therapist ONCE!! At my very first appointment they had to reschedule me, not a big deal, but it was for a FULL MONTH OUT! At my first session, it was amazing. There is no fault on the actual therapy, I saw jaime, and it was really good fit for me, immediately after our session i knew i would like to continue as frequently as i could. Every two weeks was the only option. Our next appointment was suppose to be Yesterday, and you’ll never guess, they CANCELLED IT! Not even able to reschedule. JUST NOW I GOT A CALL THAT THEY CANT SEE ME UNTIL MIDDLE OF JANUARY! Even though I have an appointment for the 27th. This is absolutely ridiculous, i don’t understand how people are able to get help here when you can’t even get in to see anyone, this is suppose to be the “greatest of health care” in our area. I think it’s a joke."
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