Aveda Store

"Shayna was very helpful & knowledgeable on the products that she recommended for my hair type. Thank you so much!"

"I was chosen as a hair dye test subject and had so much fun getting my hair colored by the friendly, talented stylists at Aveda. I thought it was fascinating that the chemists designing the Aveda hair dye products came to inspect my hair to decide whether any changes to the dye design needed to be made."

"Been a customer of Aveda for a long time, under a few different accounts, and in multiple states, both in Salons and with product. Always thought good things about Aveda and thought them very service oriented. Recently though, one purchase is changing my attitude towards them. I placed a $170 order. The shipper was LaserShip, which has a reputation for being horrible. Needless to say, I never received the order. LaserShip's tracking actually had a picture of the house that received my package and it wasn’t mine. I tried working through LaserShip, but got nowhere. I eventually chatted with someone at Aveda who said they’d have my order reshipped. Over a week goes by and I heard nothing about a new delivery. I checked my account as well. I then wrote to their customer service. A couple weeks go by. Never heard back. I wrote again. Another couple weeks go by. Never heard back. I started working through my Credit card company to fight the charges. My credit card company gave me temporary credit while they work with Aveda. That’s where it currently stands. Surprised that it came to that with a company like Aveda. A month and a half later, still have yet to hear from Aveda. Not even a simple apology. Not only did I not get the product I ordered, all items were on sale with 20% off and I’ve lost the sale pricing. If I do purchase again, I’ll pay more for less. The whole experience has left me a bit bitter towards Aveda and it's made me rethink about the products that I think I need. Maybe I don't. Foolish companies everywhere are getting in bed with LaserShip. They think they're reducing ship expense. I think they're destroying relationships. And it's most likely short-term undercutting. Let me decide who I want to use for shipping and whether I want to pay extra for it. I realize I could possibly pay for expedited delivery and it very well may not be LaserShip, but that's not clear."

"Placed an order on 11/26 and for the past week states In Warehouse. Called customer service who said that that they can try and contact the warehouse to see if the order can get shipped out but cannot guarantee when it will ship. They would not cancel the order so I can pickup elsewhere, or send it overnight or 2 day shipping. I have been a Pure Privilege member for years and there was no helpfulness by customer service to try and get my order to me. I understand that this time of year is a little busier however over two weeks to ship out an order is unacceptable. Also I have placed many other orders from other companies at the same time as my Aveda purchase and have received them days ago."

"Wanted to pick up a gift set that I saw online. Unfortunately, the day I went to the store, I found it was out of stock at the Aveda retail location in Blaine. Thankfully the individual items were in stock. I asked an associate if we could piece it together and was told yes, but I would have to pay full price for each item since the gift sets are specially packaged. I asked if there was anyway the package pricing could be applied and was told no, but if you just come back next week we'll probably have it. Due to when the gift was needed, I opted to pay full price but found the lack of customer service disappointing."