SEPHORA

"I had a gift card that I've had for almost a year. I looked online, but I'm so glad I went into the store. The employees working were so helpful. I asked someone for advice on my daughter's hair. My daughter has very curly hair with a wave to it. I bought Bumble and Bumble curl. I'm hoping it works well in her hair. I'm hoping that in the future, I can shop here again. Maybe for myself. Thank you again to the two employees I spoke with. You were so kind!"

"This is the second time I’ve been to this Sephora and had horrible experiences both times. I’ve been in retail over 20 years, so I understand policies. I understand that I misunderstood the return policy and missed the cash return by 1 day. But that doesn’t excuse the rudeness and condescending attitude I received. After reading some of the other reviews I’m not the only one. It is the weekend before Christmas and only one cashier didn’t help, I’m sure. But the first time was not much better…. MOA is close enough that I’ll be going there from now on. I’d recommend everyone else does the same until this store gets new management."

"Went in to get an eyebrow pen, and asked for help/recommendations. They lady that helped me said any pen in the store. Didn’t even offer to make suggestions. Made me feel like I was inconveniencing her by asking."

"Our experience was a real bummer. My friend had received a gift card to Sephora (of high value) and is an avid makeup lover, so I agreed to accompany her to Sephora despite not being as passionate about makeup myself. Upon entering the store, not a single one of the 4-5 employees gathering around the register area could be bothered to extend a greeting to us. Nor did any one of them ask if we needed assistance finding anything (which my friend did). After finding the products she was looking for without acknowledge or assistance from staff at all. We looked at perfumes where an employee named Brandon with pink hair, who was wiping down perfume bottles (actively working while the other employees stood gathered around each other in conversation) greeted us and assisted us ( the sole reason this review is getting ⭐️⭐️, instead of 0. Thank you Brandon!) I noticed most of the makeup “sample” sections of eye shadows or blushes to “try on” were covered in dust or used to the point of product being cracked or completely empty, which gave the impression of the products and store being unkept. Personally, I most likely won’t be returning to this location as there are plenty of Ulta store fronts and other makeup product supply company’s that possibly exude a bit more priority toward customer service and customer experience."