Massage Envy 3254 West Lake Street, Minneapolis, MN 55416

"Marie is the absolute best! Seriously, I have been getting massages for decades and she is truly the best I have ever had. The front desk is always kind and extremely professional as well. Thanks massage envy"

"It was ok and usually if I fall sleep that means I'm getting great massage."

"BUYER BEWARE!!! Due to the Covid shut down, I had about a whole year’s worth of credits accumulated and then there was hardly anybody to even schedule with for the following year and now I’m being denied a refund. The current manager of the W. Lake St store is extremely rude. It’s a great reminder to myself that if I’m ever that rude to people , I would be so embarrassed for myself. I hope Massage Envy corporate enjoys the $1000 of mine plus the next few months of my money because I’m going to do everything I possibly can to spread the word/Posting online , about their very poor customer satisfaction policies. I wanted to pause my membership, but then I can’t even use my credits!! And then, If I cancel my membership I have 2 months to use my credits or forfeit the money! Wait, what?? It’s MY money. How am I supposed to use 18 credits in 2 months. And then I PAID $10 to gift 1 credit to my boss because she’s amazing and then I find out oh, you can only gift one credit every two months to someone. AND YES THEY CHARGE $10 to transfer 1 credit!! Unbelievable, I’ve been a paying customer for FIVE YEARS and this is how customers are treated. BUYER BEWARE! BUYER BEWARE!"

"It would be a zero star if I didn’t have sympathy for how Covid affected finding help. The quality of their masseuses has dropped off dramatically. However, that isn’t the reason for the poor review. The issue is the bait and switch they pulled with their “membership”. It is close to impossible to find a time to get a massage at any Massage Envy across the U.S. I used to be able to find an appointment while traveling for work but that is now next to impossible. Be prepared to find an obscure time to go with a less than qualified masseuse. They were happy to take my monthly dues even when I was unable to find appointments. Avoid the membership at all costs, it’s a racket."

"Excellent experience!!! I have been a Massage Envy member for 7 years now and have had a wide range of therapists. Marie is incredibly skilled. My boyfriend saw Heather for the second time this evening and we will both be returning to this location. Yes, you do have to book out in advance but that's just how it goes when the massage therapists are good at what they do!"