Madison County Human Services Department

"Best DHS office I know about"

"Idk where they find their staff at, but this place is terrible. The people I've dealt with here are rude, disrespectful, and hateful. When you're looking for help, and you're supposed to go there for it, you shouldn't be met with snide remarks and be treated like you're beneath them. Whoever does the hiring and firing really needs to look into the people they've hired... The older one with glasses and frizzy hair has no business looking down her nose at me. Or anyone else, for that matter. EDIT: it is August 25th, and I've been trying to reach someone in this office since 4 o'clock, I have receipts! I have proof that I was hung up on at 4:25, too. Thanks for that. This is the WORST DHS office in northwest Arkansas, I swear... To ANYONE that needs their help, just know you probably either won't get any, your paperwork will mysteriously disappear, or they will look so far down their big noses that you'll feel about two inches tall... These people are heartless... incompetent... And they are literally picked up off the side of the road and given this job, I'd be surprised if there was any betting for any of these people..."

"The staff are very helpful! They have more than once directed me in the proper steps to get the necessary assistance I needed!"

"This has been one of the most disheartening experiences of my life. I had to prove how poor I am while the person on the other end belittled and degraded my situation. Rude, unapologetic, cold hearted and completely unable to do thier jobs with a sliver of empathy."

"They are always so friendly and kind. It is a rough job that they are doing and they always seem upbeat."