Hilton Garden Inn Conway
805 Amity Road, Conway, Arkansas 72032
About the Hilton Garden Inn Conway
Hilton Garden Inn Conway is a modern and comfortable lodging option located at 805 Amity Road in Conway, Arkansas, United States. With spacious rooms, top-notch amenities, and friendly service, this hotel is the perfect choice for both business and leisure travelers. Enjoy a convenient location near local attractions, as well as on-site dining options, a fitness center, and a refreshing indoor pool. Experience a relaxing stay at Hilton Garden Inn Conway during your visit to this charming city.
Photos of Hilton Garden Inn Conway
805 Amity Rd, Conway, AR 72032, United States
Reviews of Hilton Garden Inn Conway
"Olga the blonde lady at the front desk was very friendly & accommodating. She went above and beyond to make us feel comfortable. We were just passing through during my husband's military relocation. We recieved room 225 one of the suites. Was very clean, smelled good, comfortable beds and quiet. If we ever come back to Conway, AK we will be staying here again :)"
"Avoid at all costs. While still priced the same as newer Hilton Gardens, this Hilton Garden Inn is absolutely inferior in every way. It is so outdated and disgusting while employees have ZERO customer focus. The new GM is on a power trip (because of her promotion from an assistant GM at a Little Rock property to the GM in Conway). She is extremely rude and condescending to guests. Corporate attempted to assist me, but there is only so much they can do when these are franchises. No one washed sheets, blankets, or duvet comforters during an unusual subzero week plus of winter weather. We nearly froze to death as the heat only worked sporadically in our room, yet no one offered to work on it or move us We were daily told “no one had washed anything yet” to get covers, sheets, towels etc. No breakfast is offered at this property unless you pay extra as well! Truly, the cleanliness level is frightening and dangerously bad at this property. We repeatedly watched housekeepers throw the duvet WITH the bedspread attached and the pillows on the floor while cleaning rooms as we walked down the hall. Likely how we got a terrible flu type virus while staying at this property! Very unsanitary conditions! Please stay elsewhere!"
"I had to move 2 times because of issues with the rooms. The first room smelled like old fried chicken (not joking) and the bed linens were wrinkled. Because of the smell and the filth in room #1, I as moved to room #2. Room #2 was great, but the thermostat didn’t work and it was sub zero temp in the room. I was then moved to room #3. There was a butt impression on the bed….hmmm, what has been going on in this room. And , the thermostat didn’t work in this room either. So, I called Hilton customer support hoping they would move me another Hilton hotel free of charge since I paid for the room with credit card reward points. Calling them was a waste of time because they put me on hold and connected me with the front desk! So, I got up and left the hotel never to return. By the way I called the next day I called the hotel and asked to speak with the manager. He or She was in a meeting so they took my name and number and said the manager would call me back….I’m still waiting on that call."
"The customer service at this Hotel is next level! Absolutely love Debbie at front desk, and Teresa who waited on us every morning. Their made to order breakfast was fabulous! Kudos to the cooks that were amazing… housekeepers went above and beyond. All the staff was friendly, not one complaint from me. Beds comfortable! Room may be a little outdated but the service and staff made up for it. Would definitely stay here again."
"Does Hilton even know this hotel is in its chain?? Seriously, it looks like a Hilton Garden Inn, but don’t be fooled. The staff on site was helpful and nice - none of these remarks are pointed toward them. I point to the lack of management involvement to most of the issues we found at this hotel. I’ll start with the positives: *Clean bedroom *Hot Water *Working elevators But wait! Those are expected, right? I’ve found that when we book at a Hilton Garden Inn, I have basic expectations that go well above those items. Here’s the negatives: * Hotel guests SHOULD NOT be expected to turn in a list of items needing attention in your room - hello housekeeping supervisors! Train your housekeepers to turn in burnt out light bulbs, bathroom fans that don’t work, and please give them a checklist to make sure there is a shower curtain liner, along with bath mat. Shall I continue?? Oh and the housekeeper has left the cleaning bottle in the bathroom, was it cleaned or not??? Horrible bathroom! Try getting ready with two 25w bulbs. Haha The hallways upstairs were lined with doors that were gray painted doors completed with scratches revealing the white undercoat. Honestly, it looked like dogs had been scratching on the doors. Not an upscale feel!! On to breakfast. Coffee station had zero sugar and zero stirrers. When I asked the waitress, she seemed confused at these requests. Really?? Finally got the items. We decided to eat during the last 30 minutes of breakfast and most items were gone or dried up. Guess we won’t eat, thank you. With all these items that were clearly lack of management, it was quite surprising to see the Boardroom near the elevators had people meeting in it. As I think of it, it might have been an on site meeting for guests of the hotel, but I had to laugh at the thought that it ‘might’ be actual managers of Hilton - nah! Forget that thought!"
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