SpringHill Suites by Marriott Little Rock West

"I stayed here twice in the past week. The first stay the elevator was broken and the breakfast was a literal mess, trash everywhere. The next day they sold our room out from under us. We stayed at a different Springhill Suutes in between with a broken pool. Three stays in a week and each had problems. The brand is junk."

"Hotel was recently renovated and looked nice, however the beds were very uncomfortable ,housekeeping was non existent, elevator was broken, breakfast never had much offerings. I have stayed at several Marriotts nearly every week this year, but this was the worst experience yet."

"I frequently stay at Marriott hotels, and this was the worst Marriott experience I have ever had. We arrived around 11:40 pm with two young children expecting our reserved hotel room which had 3 beds (2 queens and a pull out) since there were 4 adults and 2 children. First, the elevator was broken, which made it difficult to get everything up to our top floor room. Once we got to the room, the door would not open. 45 minutes and 6 keys later, the staff deemed the door “dead.” AJ, the manager on duty, said he could provide us a one king room but there were no rooms left with 3 beds. When we asked for 2 rooms so that we would have the number of beds promised, we were laughed at. We were told they would only provide one king room (which had one pullout couch) and we would have to purchase an additional king room. After 20 minutes of back and forth, AJ told us he would not give us a “free” room, that he didn’t have the authority to help us, and gave us his supervisors personal number. The supervisor, understandably so, was not happy about being woken up well after midnight. Another 20 minutes go by, and they give us another room with 2 queens and a pull out couch (what we originally purchased). However, the room had a broken lock on the door and the bathroom was not clean (see photos). To top it all off, the breakfast was almost gone more than 45 minutes before the end of breakfast and there was little to no effort to refill it. I don’t understand why it was so difficult to provide 3 beds in clean rooms at the price we had purchased. It says in the Marriott handbook for dealing fairly with customers that “customers should be given what is promised and at the promised price.”"

"Booked this hotel two months ago. Received confirmation email and checked in on the app ahead of time. I made sure to specify I would be arriving late as I’m driving from Texas. As I’m on my 7 hour drive to the hotel, I look at the Marriott app and no longer see my reservation. I looked at the cancelled tab and there I find my previously booked room. THEY CANCELLED MY ROOM WITHOUT NOTICE. Did not receive an email. Did not receive a call. Thank goodness I just so happened to look. Otherwise, I would’ve showed up to the hotel late at night to find my room was given away. I tried calling the hotel multiple times with no answer. Even the Marriott Customer Service line could not get through. So disappointing and frustrating. Do not recommend such an unprofessional place."

"This SpringHill Suites just completed a complete hotel wide renovation, finishing in February 2024. Every aspect of the hotel is like brand new - the guest rooms, the lobby, the pool, the outside and it looks immaculate. The hotel is also under brand new management as of the renovation, so the service is top-notch. Highly recommend giving this hotel a try on your next visit to Little Rock."