Econo Lodge Russellville I-40

"BEWARE...Retired Truck Driver and I've stayed in quite a few hotels. This place is as close to a slume as I ever been in. Very outdated and can't say for sure but I believe back side of hotel is rented by the wk by drug attics. Every time going in and out of room was stared down by thugs 3 or 4 doors down.Had to pay a $50 deposit for a room with cigarette burns in Comforter on Bed. Heated coffee up in what seemed to be an ancient microwave which boiled over cleaned up the mess with towels and was charged $10 for towels. Would never recommend this dump to anyone. Gave 1 star but doesn't deserve that"

"Went here to check in had a room reserved through booking. Com went in and there was a lady that came out and started helping me and then she left and a guy came out and started doing all my information and then proceeded to ask who was all going to be in room I told him 4 people me my daughter and 2 grandkids and he looked at me and handed my stuff back and told me I was going to have to go somewhere else that they didn't allow kids to stay at that hotel that kids was to noisy and caused to many issues so I told him I had a booking confirmation and he told me he didn't care I would have to go somewhere else so they have lost my business"

"On a fishing trip, just needed a place to sleep. Pleasantly surprised, well maintained, clean, friendly helpful staff, and very reasonable. Definitely were impressed. Will use again when in area. Plus I have back problems and the bed was most comfortable."

"My husband I stopped here to get a few hours rest while traveling 20 hours across the country. It was $75 for a non smoking room plus $30 for a pet fee. First thing we noticed was the fire detector was removed from the wall which has GOT to be illegal. The bed linens were dirty, the rooms lacked clean towels, the heater smelt like it was on fire the second it turned on so I had to turn it off, the door latch was broken -and it’s a main floor walk out style room so a secure lock is important. I was genuinely scared the heater would start a fire or leak carbon monoxide and without a fire alarm in the room, this is UNACCEPTABLE! I know the smell of heat when it kicks on but this smelt like it was an electrical fire. We weren’t expecting anything super nice but this hotel was a far cry from even being safe for over $100 for the night. The only positive I have to say is that the man working at the front desk at check in was friendly and helpful and made checking in without a reservation seamless. The man working the front desk in the morning when we checked out was also very nice."

"Gone way downhill, now BEDBUGS My first stay at this hotel was great. Hotel manager and cleaning ladies were always so nice. The managers father was an employee who often gave us attitude but everyone else was always pleasant. I left them a glowing review when I got the survey email from Choice Hotels. We returned for a temporary stay. This morning I dropped my phone behind the bed and when I pulled the mattress back to get my phone, I found this. I immediately went to the office and asked to speak to the manager. I was told he was not in. I said well this is a sensitive matter. I showed him the picture and asked to be moved to a different room. To which he yelled at me and said no. My husband went to the office to try again and the employee yelled at us, told us it was our fault because food was not allowed inside the rooms. If they didnt allow food inside the rooms, why would each room have a microwave and fridge? When we explained that bedbugs feed on blood and not our food, he told us we needed to leave the hotel immediately and that he would not refund us because the bedbugs were our fault. The entire bed is infested, so obviously they have been here for quite a while. Another employee who had just arrived, gave us part of our refund and politely asked that we leave to avoid any further issues. We left our information and asked for the manager to call us to resolve the issue. We still have not heard from anyone. And now we have to wash all our clothes, and steam clean our suitcases. This is completely disgusting!"