Claire's

"Love the cool earrings and accessories here. I love Stitch stuff and feel like a kid again when I come here. Reasonable prices on most items."

"I am deeply disappointed with my recent experience at Claire's. My 4-year-old daughter had an appointment scheduled for 5:30 PM CST on September 14, 2023. However, when we arrived at the store, the gate was closed, and a sign indicated that they were open from 11 AM to 7 PM. We had even called ahead to schedule piercings, and we made a 45-minute trip just for this occasion. What's truly frustrating is that we had called the day before, on September 13, 2023, to see if we could get in a day earlier. The employee we spoke to declined our request, citing an illness. While I understand that employees can get sick, what I can't comprehend is why they weren't open during the approved date and time. This level of unprofessionalism is simply unacceptable. My daughter was left in tears, and I was left feeling incredibly let down. I understand that there might be employee shortages, but there's no excuse for such foolishness. I would strongly advise against anyone with children who can't understand unprofessionalism from visiting Claire's. This experience has left a sour taste in my mouth, and I hope they take customer commitments more seriously in the future."

"I forgot her name. She’s great though very knowledgeable with piercings & jewelry. She has a cute tattoo on her arm & a sag necklace. If you see her in there you’ll be in GREAT hands."

"The new manager is horrible, rude, and irresponsible. She leaves her keys for the store at the store and forces her assistant manager to come in on her time off to open the store for her and not pay her for doing so. She accuses the assistant manager being short 9 dollars when in fact the assistant identified it was actually 10 over. The new manager hires her personal friend to work at Claires cutting the hours of 2 amazing employees. Then she argues that full time is 30 hours when the district leader said 32 is...but then cuts the hours down to 25 hours for the assistant to give them hours to her personal friend she hired showing favoritism. Then the manager made the assistant come in on her actual day off to educate the manager cause the manager didnt have experience nor ear piercing certification and made the assistant work off the clock and not get paid. Then the store manager stays past 7 at night when the store closed at 6 only to say she didnt have time to staple paperwork together. The store manager does nothing to help with unloading/checking in the shipments. The two amazing employees I know have now put in their two week notice which is sad, but very proud of them both for making a stand and not putting up with the store manager. I wrote a complaint for them two as well cause no employees should ever be treated the way they were. I seriously hope legal action is taken against the company and they file a complaint with the department of labor. I will never shop at Claires ever again since the two most amazing employees I know wont be working there any more."

"My two sisters and I were looking around in claires. We were looking at earrings as a big employee with brown hair approached us. She asked if we needed help and I simply said "no were just looking" my 11 year old sister had a ring in her hand that we were going to buy. The employee asked my sister if she wanted her to hold the ring at the counter for her. My 11 year old sister, not understanding what she meant, said "no it's okay" the employee then ripped the ring out of my sisters hands and said "well then I guess I can put it back for you right?" Me and my sisters looked at her because we had no clue what just happened or why she took the ring we were going to purchase. she then came up to us and said with an attitude " is there a problem? I saw both of you giving me dirty looks" (we were looking at her because we confused and thought she didn't hear my sister say "no" about bringing the ring to the counter.) I said " no, we were going to buy that ring" and she then said (with an attitude of course) "okay well this is my store so" I was completely amazed at how rude she was. That is the worst customer service I've ever had. This 30 year old woman should not work at a place with people if she doesn't know how to treat people. She just caused claires to loose 3 customers, as we used to go there all the time."