Shelter Insurance - Ben Owen

"I have used Ben for years now. He has always answered my questions and given me good advice on my insurance needs. He has been very helpful with my family's changing needs as well and guiding us in good directions. Thanks Ben for all you do!"

"Ben is the best, always super responsive. One time while on the road traveling I realized I had not confirmed coverage for my new car. Stopped for lunch and called him but had to leave a message. Not too long after he called me back--FROM PARIS, FRANCE ,!!!? THAT is customer service on steroids ! Brian Keck"

"We have been with Shelter Insurance and Ben Owen for about 25 years and through good and bad Ben Owen has been there for us! We are in and out of cars a lot and he just says no problem what are the ven #'s. We have all of our insurance with Ben and Shelter! Through hail damage and needing a new roof and our cars needing dent removal Shelter Insurance and Ben Owen have been there for all of our Insurance needs. Ben Owen is the BEST!"

"Ben has been great to work with. I insure several properties and vehicles with him. Always quick to answer my questions and get things taken care of. Cannot say enough good things about his office."

"Ben Owen failed to run my payment after calling me and taking my credit card information on Feb 9, 2021 for renewing my policy. As a result, my policy had lapsed without my knowledge and my claim was denied for coverage for my accident on March 23, 2021. I have done business with Ben for over 6 years for both home and auto and he had known for the last 3 years that I have moved to TX. Despite that, he was careless to put my AR address on my ID cards after repeated reminders. In December 2020, I reminded him again that my ID cards were showing incorrect AR address, and heard nothing back. After giving him my credit card info in Feb 2021, I did not receive my cards so I emailed him AND his assistant Juliana on 3/11/21 asking for my updated cards. Again, I heard nothing back. On the day of the accident, I made 5 attempts to connect with him from the location of my accident and failed. When he finally spoke to me he told me the insurance had lapsed due to non payment. I reminded him about the phone call in Feb where he took down my credit card info. He stated forgot to run my payment on Feb 9th after getting my card information. My follow up email on 3/11/21 about the updated address on ID cards should have prompted him but I got no response for that. I tried to talk to him and he admitted he forgot but took no responsibility for this. I called Shelter's customer service multiple times and also spoke to the district manager who promised to resolve this matter but he disappeared as well. I have emails and recorded phone calls to prove everything I am claiming. I wrote to Ben one last time on March 25th to give him an opportunity to resolve this but he has not responded to any of my communication since. I had to come up with the money to fix my car and the car rental for over a week out of pocket. The mental stress this has caused me and the financial burden is inexplicable."