River Valley Inn and Suites I-40
5103 Towson Avenue, Fort Smith, Arkansas, United States
About the River Valley Inn and Suites I-40
River Valley Inn and Suites I-40 is a comfortable and convenient lodging option located at 5103 Towson Avenue in Fort Smith, Arkansas. Situated right off the I-40 highway, this hotel offers easy access for travelers passing through the area. The rooms are well-appointed and feature modern amenities to ensure a pleasant stay for guests. Whether you are visiting for business or leisure, River Valley Inn and Suites I-40 provides a welcoming atmosphere and excellent service. Enjoy a relaxing stay in Fort Smith at this cozy inn and suites.
Photos of River Valley Inn and Suites I-40
5103 Towson Ave, Fort Smith, AR 72901, United States
Reviews of River Valley Inn and Suites I-40
"Ended up having to stay here over night from 03/11/24 until the next morning of 03/12/24. The room was ok, it looked clean everything was in good enought shape just outdated. When i checked in my card was declining at the counter for the $100 deposit, but conviently for them theres an atm with $2.50 surcharge right there in the lobby. Ive working in a hotel before so I know the whole song and dance and I know a legit place wont just offer a cash deposit when your card declines. We went to check out the next morning at 9:30 am, go up to the counter to give the guy the keys and get my deposit back. He said he had to check the room real quick, which I didnt find to be a big deal but he silently walked by us with some bedding from our room and headed straight to the laundry room, still hasn't interacted with us yet so I'm just standing there with my deposit receipt in my hand. He comes back with a bedsheet in his hand and tells me we put a big orange stain on it and he just tried to clean it within the three minutes I stood at the counter. I know for a fact that that all he did was turn the faucet on and run it over the stain basically setting it into the sheet permently. At this point both my partner and I are getting irate because we didnt even stay in the room for a whole 12 hours. I start telling him to stop jerking us around and that I already know what hes trying to pull on us, the entire time he is dead silent and had the dumbest look on his face. He goes around the counter still not speaking to us and hands me back $80 from my deposit at this point I was just trying to get out of this scam, so I cut my losses and left. Honestly I would have just slept in my car, would have at least saved some piece of mind and $60"
"Wish I could write zero stars on this place. I was in the process of wiring money for my son to stay another week. The hotel refused to take my credit card or debit card over the phone. Said cash in hand only!! I was on the phone with the front desk to figure out how to wire the money since I live in another State. My son according to his paperwork had another day there. While on phone another employee called the police for my son not leaving on time even though he was not due out until the next day at which time police discovered he had a warrant for a moving violation so he went to jail for the night and got signature bond next morning. Hotel said he had 150 deposit minus 25 dollars for cleaning to pick up. Once out of jail he walked what was probably 2 hours to pick it up to be told no its been revoked. Hotel now telling me we revoke deposits when guest dont check out on time. I dont think that is even legal and will be contacting my attorney. I was there for about 5 minutes last week to check on my son and I believe the place is full of black mold. I immediatly got sore throat, asthma affected, stuffy nose. There is mud all over the hallway walls, trash in halls, smelled what I thought was drugs. Roaches and bedbugs also infest the place. I will be calling the EPA, Drug Task force or whoever I have to call to get this issue resolved. This place needs to be put out of business!!! I kept looking out window when I was there thinking great place for criminals to strip my car. I know everyone needs a clean, safe place to stay but this is not the place especially with their corrupt ways of doing business. Not the American way for sure!!!!!"
"Leaving one star is being generous and mandatory, or this dive of a hotel would not even get that rating. I spent 1 year there, off and on. The last time I was there, I was disgusted by the bed bug bites I was afflicted by and have the bump marks to prove it. Then, they moved me to another room after I received several more bed bug bites; but only after I complained twice. To add insult to injury, when I went to get my deposit they said there was a stain on the comforter; that they never showed me. For the stain, they never produced they fraudulently took 95 dollars of my 150 deposit. I spent 1000's of dollars here and to be treated like this is deplorable. I feel like they owe me for the bed bug bites I have turned them into the better business bureau."
"I am Shocked looks nothing like the photos. Bed were already slept in rooms were unbelievably filthy. Cockroach residue everywheres. People yelling and arguing! Calling each other chomo's. Open Drug deals in hallways! Parking lot low lighting very sketchy. Scary place. No refunds. Plus had to pay 100 dollar deposit!"
"This place was horrible. We got my Dad a room here for a month and the room was disgusting. There was a king mattress and it was brown and had no mattress cover on it and there were roaches all over the room. He cleaned up the room himself and everything to make it feel more comfortable. We gave this place $800 plus a 150 deposit for 31 days and when we went to go check out we were denied our deposit back due to no mattress cover being on the bed and no smoke detector in the room. Mind you there was no smoke detector or mattress cover when we rented this room and we told them about it and they said it was fine. The guy at the front desk upon check out was acting really weird about it and his hands were shaking and his voice was cracking as he was talking to me. They called the cops on many other people at the hotel when he was here due to drugs but saw workers going in and out of these rooms on a daily basis. This place shouldn’t even be open anymore. I do not recommend coming here at all. My dad would have left the first day but they refused his refund. Customer service was awful and people here were super rude. Cheap rooms with a 150 deposit isn’t that cheap anyways. You’re better off going to a hotel 6."
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