Avis Car Rental 14019 Grand Avenue, Burnsville, MN 55337

"This location employers on Avis are very lazy and don’t pick up their phone. They will transfer their phone to call center. Go somewhere else and spend your money in the right place other rental cars . I can’t believe Avis are not tolerating this type of customer service. Stay away from this."

"This location is the best. Always does the most to go above and beyond to help us out that’s why we keep going back to him"

"Reserving a vehicle was simple. We got there and found that someone had changed our reservation from a Ram 1500 to an SUV, with additional charges. We did get the truck, but thank goodness I had all my confirmation. I called Customer Service to straighten out the problems. The person I spoke with was kind and helpful. He was able to straighten out our reservation. The truck we rented was not clean, and we found a knife in it, which we got rid of. We returned the truck after we washed vacuumed and cleaned it. The return went smooth. The representative was kind, and we were checked out without any problems. I will be checking my CC to make sure my reimbursement is credited within the 3 days I was told it would be."

"We highly recommend this Avis location. We have used them several times and have always received great friendly service. When we requested a larger vehicle Mohamed immediately made the change and went and prepared a different car. And on return we forgot some items in the car and even though it was almost closing Mohamed said no worries he would stay until we returned. We appreciate the ease of doing business with the Burnsville Avis!!"

"BEWARE!! I rented a car recently and the owner/operator up-charged me on coverage of the rental of which I DECLINED! He'll ask "do you decline the coverage?" And you answer "YES"...he will then have you sign the rental doc with the coverage in very small font of which you think you are declining. You then get a e-receipt later on with the charge for the coverage! You then contact customer service, of which they will say "You signed the rental agreement with the coverage"...or in other words, "he defrauded you, so live with it". VERY DISAPPOINTED WITH THE LYING! I would love to believe it was a mistake, and hope they refund my money or this review will stand. And I will continue to say DO NOT USE AVIS IN BURNSVILLE! Funny how a $120 fraud works..I have rented cars for 30 years and NEVER accepted the coverage on a rental because it is a rip-off for one thing when I have my own coverage. I am going to file a BBB complaint if this is not taken care of in the near future."