Master Collision - Minneapolis South
3920 Nicollet Avenue, Minneapolis, Minnesota, United States
About the Master Collision - Minneapolis South
Master Collision - Minneapolis South is a reputable car repair institution located at 3920 Nicollet Avenue in Minneapolis, Minnesota. Our team of skilled technicians is dedicated to providing high-quality collision repair services to ensure your vehicle is restored to its pre-accident condition. From minor dents and scratches to major collision damage, we have the expertise and state-of-the-art equipment to handle any repair job efficiently and effectively. Trust Master Collision - Minneapolis South to get your car back on the road looking as good as new.
Photos of Master Collision - Minneapolis South
3920 Nicollet Ave, Minneapolis, MN 55409, United States
Opening hours of Master Collision - Minneapolis South
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Master Collision - Minneapolis South
"I am in shock considering I work in customer service. The lady who answered the phone absolutely disgusted me with how she spoke to a customer on the phone. She was yelling at him and told him to call his insurance and hung up when he asked for her name. I just got my BMW fixed at Raymond auto body… I would recommend going with them if you don’t want to deal with trashy people- I would fire this lady in a heartbeat."
"Worst shop I've ever worked with. Here are my reasons: Terrible Communication - I was told it would take up to 3 weeks. It ended up taking 6 weeks. I had multiple times where I was told I would be called back and then never was. I always had to call for updates. I was also told that it would be the next day for about a week and a half straight. They realized they couldn't find a rim on Friday and then waited until Monday to call me and pick out differnt ones. I feel like I'm forgetting a lot because it was awhile ago. Lack of knowledge/Incompetence - Easily the worst mechanics I've ever dealt with. My vehicle had 20" rims on that ended up being replaced with a new set. Theo told me that he couldn't find any of my rims because they were "aftermarket." I knew for a fact that they weren't because I see SQ5's with the same exact rims more often that not. They are the standard. Anyways, he argues with me over and over that the default size is 19" rims. I had to explain to him over and over again why 19" rims would make all 3 sets of tires I own completely worthless and he didn't seem to understand why that was a problem even after I explained multiple times that then I would have to buy new tires for it and he still just didnt' understand. I looked it up. 20-21" is the standard. I have the default size, you can actually go up to 21" from the factory. You can't however, go down to 19" like he said was the "default" that would actually be aftermarket. On top of all of this, the rims he sent me (the 19") were used and beat up for almost a grand and I found brand new awesome ones that actually fit for $1400. There were many sets of brand new ones for less than the beat up used ones he sent me a list of. I thought that was all pretty crazy to deal with from a shop. Now today, I am getting my brakes serviced at Audi. They call me to tell me that I have one brand new tire on my car. No big deal right? YES. 3/4 tires at 4/32 and the other one is at 9/32 which can totally destroy my transmission and they didn't even mention that to me or think "Hey, maybe we should let him know that we put a new one there so he can replace the other 3 as well so he doesn't ruin his car's transmission." it's pretty common knowledge that you can buy 2 new tires if you have FWD or RWD. With AWD you NEED to replace all 4 at the same time. But there is no instance that you should ever replace one tire on ANY car and especially and AWD vehicle. Absolute incompetence."
"Fixed my car in 2 days and took the time to buff out scratches that weren't part of the quote. They went above and beyond and I really appreciate that!"
"I was involved in a car accident which I was deemed not liable for. The insurance took care of me and paid for my rental and the damages. I decided to go by my insurance's recommendation to get it fixed at Master Collision. I have to say, I had a really great experience with these guys. I love the fact that they have text communication with you whenever they install a part, run into an issue, or have to change the time it will be fixed. Yes, there were some minor delays, but stuff happens. I'm not sure why others are complaining about lack of communication, because I was getting texted EVERYTHING. I absolutely love that. This was without a doubt the smoothest experience I've had with getting a vehicle repaired. They even went the extra mile and shined up my interior! 10/10 these guys are awesome and even though I didn't have to pay anything, it's still worth every penny!"
"They are a certified small neighborhood shop with a Big Heart eager to put your vehicle back together with restored value! Their prices are very reasonable and everyone is cheerful and eager to help. I went their for a bumper replacement, the estimate was straight with no hidden surprises. The bumper is back to new looking awesome. I would recommend my Mother to go there for vehicle repairs. I hope not seeing them anytime soon, But when and if I need their help Master Collision is where will go!"
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