North Country Lincoln
10401 Woodcrest Drive Northwest, Coon Rapids, Minnesota 55433
About the North Country Lincoln
North Country Lincoln is a premier car dealership and repair center located in Coon Rapids, Minnesota. Situated at 10401 Woodcrest Drive Northwest, this institution offers a wide selection of luxury Lincoln vehicles for sale, as well as expert car repair services. With a reputation for excellent customer service and high-quality products, North Country Lincoln is a trusted destination for all your automotive needs. Visit us today to experience the difference for yourself.
Photos of North Country Lincoln
10401 Woodcrest Dr NW, Coon Rapids, MN 55433, United States
Opening hours of North Country Lincoln
Monday:
08:30 - 20:00
Tuesday:
08:30 - 20:00
Wednesday:
08:30 - 20:00
Thursday:
08:30 - 20:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 18:00
Sunday:
Closed
Reviews of North Country Lincoln
"Erin was our sales person to purchase a new 2023 Corsair. She did an outstanding job listening to our needs and guiding us to the best option for our money. She was very good in communicating with us. She stayed after hours to finish answering our questions. We made the purchase decision at home and called her. She gathered our information to speed along the paper work process so it was ready when we arrived at North Town Lincoln to pickup the car."
"Didn’t like waiting for 3 weeks to bring my car in to dealership and then a then car not looked at for another week. Not activing my up graded 4 g so the app will work on my phone."
"My husband and I had a great experience with our recent purchase from North Country Lincoln. Our salesperson was great to work with and made the whole process go process go smoothly."
"I had a good experience buying my car. However, service department is awful. Took me like 8 calls to get through to someone, only to have them tell me that it would take a month to get in and I would have to leave my car there for a week or more with no courtesy car because they don't do that. I would need to rent a car. This was for recalls, a drivetrain malfunction issue, and an oil change. I called another Lincoln dealer, got through in 5 minutes, they made my appointment, and they will only need my car for 2-3 hours. When I asked the woman on the phone why they don't offer courtesy vehicles she hung up on me (or was possibly disconnected, but bad timing)."
"Overall, I have had good service and experience with the North Country service department since I started coming in 2020. Making an appointment has been a little frustrating, taking a long time on hold as well as on-line with your chat bot system. Appointments are always well into the future (nothing in the next couple of weeks), but that is understandable with a busy dealership and, as I have been told, many recall service visits. This past service was scheduled for January 25, 2023. At the time that I made the appointment, it had been noted that I planned to bring the vehicle in the evening before the appointment. When I arrived about 5pm January 24 I was asked to pull into the quick lane and the service adviser checked me in. He then advised that service appointments were running behind and that I should expect that my vehicle would not be serviced for 6-7 days. While I was at the dealership I actually continued to receive the normal “courtesy” text message and email reminding me of my January 25th appointment. I expressed my disappointment and asked to be able to remove several tool boxes that I knew that I would need for the weekend. The following day I contacted the service advisor, Tyler Happke, and asked if he could tell me more specifically when my vehicle would be serviced. He advised that he could not at that time. I shared that my concern was the “check engine” light and the unknown nature of possible repairs/adjustment that would be necessary. On January 26, I called the dealership and asked to speak to the customer service department. The phone attendant advised that they did not have a “customer service” department. I then asked to speak to a service department manager. Later that day, a manager did call and we had a good call. He validated my concern to have the “check engine” diagnostics performed so that they could plan appropriately for the work need. On Monday, January 30, the service advisor called and left a message that my vehicle would start service that afternoon. He later advised of the estimated work required and cost. The work was completed and I picked up the vehicle on Tuesday, January 31. In summary, after my insistence, the work on my vehicle was performed in a reasonable time. However, I feel there is no excuse to allow a customer to bring a vehicle in for service when it is already known that there is a significant backlog. The scheduling system should have been updated so that persons are not without their vehicle more than they need to be. In my case, we have another vehicle and in this situation we could manage, but other customers could be significantly disadvantaged. I will be looking for other Lincoln service options that might be a better fit for us. Thank you for the opportunity to share."
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