Classic Collision

"My vehicle was rear-ended in October 2023, as of writing, it’s 2/24/2024. After 115 days at Classic Collision, my vehicle was returned to me with a dead gauge cluster, mechanical (fuel system) issues and body damage (dent) that had been ignored. I also noticed a literal CRACK in the paint that hadn’t existed prior to its time at classic. For nearly 4 months my Porsche was left static, outside in the winter weather. I’m left with electrical, mechanical and body issues. I can provide details/photos/receipts. Back to square one."

"UPDATE: was told finishing my repairs would take an additional week in the shop and a rental car charge would be my responsibility. I had arranged for two weeks off of work for the original repairs so I wouldn't need a rental car. Can't get anyone at this place to call me back. I was called at 330PM and told my car was done and I needed to pick it up by 530PM that same day. Two hour notice. I let them know that I would be there the next day and they acted like it was such a hassle. I picked my vehicle up and the repairs were incomplete. There was still paint missing off of one of the doors. I went back in and let staff know about the issue and they mysteriously couldn't locate the person I had been working with. I was told likely it was because insurance denied that portion of the claim but that the person who I had been "working with" ( I was never actually assigned anyone) would call me with an update. I never received a call so I contacted my insurance who let me know they didn't deny any portion of my claim. I was told I had to take my vehicle with me, even though the repairs were incomplete."

"If I could give zero I would. In complete job. Didn't finish painting car. Had the car for over a week. They said insurance didn't approve it. Insurance stated they approved everything. The guy who worked on the car the mysteriously couldn`t find."

"Classic Collision Lakeville are the only people I trust for body work on my 2021 Honda CR-V. They do amazing, professional work and always provide excellent customer service. I have unfortunately had to get my car repaired here twice in the last year, but today it looks just as good as the day I bought it!"

"We are very happy with the body work and alignment that Crystal Lake Automotive did on our 2021 Nissan Frontier. We were at the end of a long road trip with our new truck when the accident happened. The service advisor, JC, was very professional and personable, and their shop did incredible work. All the lines are clean between the hood and front quarter panel. We highly recommend them and are so pleased that our truck looks brand new again! Since pictures are worth a thousand words, I decided to post a few with this review. Thank you!"