Metropolitan Ford of Eden Prairie
12477 Plaza Drive, Eden Prairie, Minnesota, United States
About the Metropolitan Ford of Eden Prairie
Metropolitan Ford of Eden Prairie is a premier car dealership and repair center located at 12477 Plaza Drive in Eden Prairie, Minnesota. As a trusted Ford dealer, we offer a wide selection of new and pre-owned vehicles to suit every need and budget. Our experienced technicians are also available to provide top-notch car repair and maintenance services to keep your vehicle running smoothly. Visit our store today and experience the exceptional customer service and quality vehicles that Metropolitan Ford of Eden Prairie has to offer.
Photos of Metropolitan Ford of Eden Prairie
12477 Plaza Dr, Eden Prairie, MN 55344, United States
Opening hours of Metropolitan Ford of Eden Prairie
Monday:
08:30 - 20:00
Tuesday:
08:30 - 20:00
Wednesday:
08:30 - 20:00
Thursday:
08:30 - 20:00
Friday:
08:30 - 18:00
Saturday:
08:30 - 17:00
Sunday:
Day off
Reviews of Metropolitan Ford of Eden Prairie
"5 stars for Mike and the service department. I called ahead, he had the part already ordered and ready to install. Dropped car off on a Tuesday afternoon for a Wednesday appointment. They called a couple of hours later on Tuesday and my car was already complete. AMAZING! The phone calls, communication . . . all of it. Thank you."
"I scheduled one of my vehicles in for service because the cars electronic receiver is messed up and the fobs will need to be replaced and/or reprogrammed. The appointment was scheduled about 2-1/2 weeks out because they are busy. Today I received a voice mail from Jesse stating that due to “tech sickness” they needed to cancel my upcoming appointment. What the hell is “tech sickness”? I assume you mean that your technicians are out sick? That was frustrating but almost understandable but the fact that you’re canceling my appointment 2 weeks before it’s scheduled is suspicious to say the least. I wish I could read the future? Then he followed up by explaining that I simply needed to change the batteries in my fobs and that should fix the problem. If not, I’ll just have to call and reschedule. I made the appointment for a reason! Both transponders stopped at the exact same time and all connectivity is dead! No fobs, no apps, no connectivity,…… It’s not the damn batteries! I guess I’ll try another location that can possibly get me in before August. I see in my future, “0” more Fords. Between the recalls, poorly assembled vehicles, horrible dealer experiences you guys make it almost impossible to want a Ford. Thanks for wasting my time! Run, don’t walk from this place! Update 2/12/2024 Dealer posted update stating that “all feedback is welcome” Funny that you guys could respond to my review but not a SINGLE attempt to reach out to me. How can you fix the problem if you do not fully understand the problem. Glad my feedback is welcome! WOW!! SHADY, SHADY, SHADY! Do yourself a favor, read ALL of the reviews before going here!"
"To get to the point: Metropolitan Ford has my 100% endorsement, and I offer it with enthusiasm. Their dealership is 963 miles from my home, and I am extremely glad I chose to work with them. I gave Patrick O’Bryant a $1,000 deposit last spring, so that he could order my 2024 Maverick as soon as the order banks opened. I was out of the country at the time but he took care of everything, and the new truck arrived in the first week of January. I live in Tennessee, but the Ford dealer here had failed to place my order the year before, so I gave my trust to Metropolitan Ford upon the recommendation of a friend. I drove the truck home and today I received my Tennessee license plate by special delivery, also the Tennessee registration, and a refund from Metropolitan Ford for $450! This dealership charged me the MSRP and there was no monkey business. They also offered, and I accepted, an extended warranty at a significant discount. Let’s face it, car dealers have a reputation for adding costs at the last minute. I went in with my defenses up. What I experienced was honest, friendly, forthright service. And always with a smile that was genuine, not hucksterism. I only wish I could continue to buy new vehicles, because now I know where to go."
"Said it passed a multi point inspection. Wheel had bearing problem. Easy fix but was never contacted back. Just dissapointed on how they left me hanging. Sales process went smooth and nice. Everything was great. Finance manager found me a good rate. Probably would've felt great if they called back saying they would look at it a least and confirm the problem for me to pay for. Even if I wanted to bring it in for a regular maintenance. Was never contacted back on scheduling an actual time to bring in. Called service few times said they can't schedule anything for Matt. Matt Never follows up correctly. Stephen is just sales and can't schedule a maintenance check for me and stopped replying to my emails or calls Just doesn't make sense if I can't call and schedule anything. Fixed the problem myself. Brand new hub assembly for $170 bucks. With their tools replacing bearing alone maybe tops $40 plus labor. Such an inexpensive fix to leave someone hanging and dwelling on negative feelings. Please think about doing business with Metropolitan Ford."
"It was a pleasure working with Jon Wisell (sales) and Mike Nelson (sales manager) to purchase a used commuter car. The market for used cars has been scarce but Jon and Mike helped me find a Honda Insight that fit the bill. They both had good communication, followed through on promises, and sold me a well sorted vehicle. Overall, it was a pain free car buying process. I would recommend Jon, Mike, or Metropolitan Ford …..And a ride in a Shelby didn’t hurt either. :)"
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