Firehouse Subs Bryant

"Made a purchase in the app for pick up, was told it’s be ready by 7:15 pm (20 minutes after I ordered) showed up and waited ANOTHER 20 minutes (after 7:15) which is fine i understand it gets busy, BUT my whole order was wrong, they didn’t add or subtract ANYTHING from the sandwiches I ordered. First and last time at this location because the FOUR people behind the line would rather play than pay attention. Money wasted because I don’t want to drive 30 minutes back to have it fixed."

"They were nice, but the cashier didn’t listen to me when I told her I didn’t want onions nor did I want caramelized onions (the sandwich has both). She rung up one but not the other. When I told her again, she rang up no caramelized peppers. I again told her, and she said “that’ll be $$$.” I ended up picking them off and lost half of my cheese in the process. The sandwich was good, but could have been better if I had cheese and no onion taste. Just listen to your customers and quit trying to talk over them."

"Very disappointed,our order was wrong. The cashier was very nice but they got my order totally wrong. When I called I got a very matter of fact response. It was ad though they didn't care. Sandwich was very dry and bland. Told me to bring it back(which is a twenty minute drive one way). They told me well there's nothing I can do for you. As wrong as my order was there should have been something offered. Buy one get one free, something. Oh yeah if you're training someone check the food they are producing. All around Fail!"

"We ordered at the window. Someone was picking up there order before us with their white fuzzy dog hanging out of the window, the worker at the window was petting the dog, it was licking her & she had a nose ring in her nose picking at that and went after our order next. We never saw her wash her hands I don't have anything against pets but not in my kitchen or around my food"

"My wife and I love Firehouse Subs so much we had it on a Monday and then again that Wednesday. The wife always gets her tried and true - Hook & Ladder, fully involved with NO lettuce. I had the tuna on Monday and the Corned Beef Brisket on Wednesday. I had to pay tribute to my family, you know. They offer a military discount, but it's a little different. It's not money off, but you either get a free upgrade drink size or some cookies or something. Their app is very easy to use and makes picking up better and faster. We can order when leaving work for the day and when I get there, it's ready, save for the freshly made drink. Awesome. Their subs are a TON better than the competition's and their sandwiches start off at 8" instead of a measly 6". That's a lot gooder!! They add nice touches and that definitely makes the entire experience better overall. Any restaurant experience is partly due to the attitude of the staff. For example, we ordered a diet rootbeer and a Diet Dr. Pepper. As I was asking which one was which...the young lady told me that she had written on the lids the names. That was a nice surprise. The little things is generally what separates competitors. Great food and amazing staff. Do not change anything."