Superior/Brookdale Ford Service 9700 56th Avenue North, Plymouth, MN 55442

"Tried calling in for simple (oil change and tire rotation) - Call transferred to service and they just picked up then hung up right away. Guess I'll be going back to Maple Grove Auto even though I had FordPass points, I'll take quality and paying $60 over using my points for a free oil change"

"They will lock the doors and turn off the lights promptly at 5:59 so make sure to be there before 6 even if they tell you that they can hold something for you or that they will be there."

"I very much appreciate the quick lane for oil changes! There is no appointment needed which works great for me (would recommend calling first to see if there's a wait). The service is thorough and any other recommended services are explained with options, and no pressure. There is also service by appointment for more complex issues, so I feel all needs are covered well at this service center."

"I took my car in to take care of several issues, including warranties and checking the breaks. They charged me 200 just to look at the breaks and tell me it'll be 1300 more to fix everything. Obviously I declined, but the WORSE part is that in the following days, I've had several new issues arrise that were not there before. The clock no longer works, the air conditioning only works on full blast, and I got the old issues fixed for half the price elsewhere. When they asked me about their services via text, I told them about the problems and they never responded. I'd sooner sell my car for scrap metal than take it back to this dumpsterfire."

"I had an appointment scheduled for early morning on a Monday. I dropped my car off on Sunday night so they'd have it right away. I called the service department at least 7 times throughout the day before finally giving up and calling the sales department and asked them to walk to the service department so that I could talk to someone on the status of y vehicle. It was nearly 4pm on that Monday and my vehicle had still not been in to be looked at. And they were "busy" so they didn't have anyone returning calls. My car had been in their shop a week prior to this appointment for a transmission fluid leak, I was charged over $500 for that repair which I had no problem with, except that my car was still leaking... so I made the second appointment mentioned above. On Tuesday late afternoon I was finally contacted by someone in the service department and they said they had "several technicians" look at it and it looks like it will be $700 plus tax for the repair. This was frustrating due to the fact that my car had been in the shop for 2 days with no contact to the customer and had already been in the shop for a repair. My business will be taken elsewhere and I suggest you do the same."