Kohl's

"I returned my dads glasses from Amazon which cost over $300. The young girl in the back cs srv area wanted me to stand in front of her and I said "I'm fine here" not wanting to be in her face. All that was required was dropping the box and getting by slip. She was angry I didn't stand where she told me to and had a horrible attitude. I should have taken it back and returned somewhere else because I had a bad feeling. Some how my package went from her hands to not making it on the Amazon truck with the other returns. They did not refund my dad even with the return slip receipt I had and Kolhs refused to work with Amazon or me when we called to investigate saying their cameras don't go back that far. A simple questioning of the employee would have been nice but the more I wanted to do a proper investigation and the more I ask to speak to anyone who can help the madder they got at ME. It's like they knew what happened and didn't want any light shed on it. To make it worse, I returned another Amazon package months later to see what would happen. (recording everything) and a lady had the nerve to call security because I walked up to her and nicely stated I was recorded to protect my self and my return. (recording the ground at that). I didn't have to tell her but when I did she was furious. The managers at this store are horrible. The return associate "misplaces" a package and they blame Amazon...UNFREAKIN BELIEVABLE! My family has not spent a dollar there since."

"Kohl's rocks! The people who work there are so nice and actually want to help you. I love this place."

"Kohl's is always a very clean organized store. Today I was just dropping off an Amazon return. What's nice is they give you a 20% discount to use there at the store whenever you return Amazon merchandise."

"Nice, clean, merchandise organized well that makes it easy to find. Sales representatives are very helpful in directing the location of some of the items."