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Mercy Clinic Endocrinology - Springdale
4600 Mercy Lane, Springdale, Arkansas 72762
About the Mercy Clinic Endocrinology - Springdale
Mercy Clinic Endocrinology in Springdale is a leading healthcare institution specializing in endocrinology services. Located at 4600 Mercy Lane in Springdale, Arkansas, our clinic offers expert care for patients dealing with hormonal imbalances, diabetes, thyroid disorders, and other endocrine-related conditions. Our team of skilled doctors and health professionals are dedicated to providing personalized and comprehensive care to help patients manage their health effectively. With a focus on compassion and excellence, Mercy Clinic Endocrinology is committed to improving the quality of life for all those we serve.
Photos of Mercy Clinic Endocrinology - Springdale
4600 Mercy Ln Suite 210, Springdale, AR 72762, United States
Opening hours of Mercy Clinic Endocrinology - Springdale
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Closed
Sunday:
Closed
Reviews of Mercy Clinic Endocrinology - Springdale
"After being diagnosed with a pituitary tumor out of state, I attempted to establish care here. The referral process was a joke. I initially attributed that to the fact my referral was coming from out of state. After several attempts, the referral arrived, but no one at Mercy bothered to call me. I had to reach out several times while they attempted to help me. Meanwhile, I had been diagnosed with a frightening condition, but it was met with zero sense of urgency. Finally, the referral was miraculously located. It was then that they decided to tell me that I couldn't get an appointment until I established care with a GP locally. They could have saved me over a month of time by informing me of this in the first place, or on any one of the multiple calls I made explaining my need to see a doctor. I followed their instructions and established care with a general doctor. She sent a referral in for me in late July and I have not been contacted. It's baffling to me that Mercy has the reputation it does in NWA. My experience has been absolutely awful and I've started care at a competent provider I'm very pleased with, and who takes my condition and my care seriously."
"Update to the update: Again I had to initiate a conversation with the customer relationship team. No one called me back from 2 1/2 weeks ago as they said they would, promptly. The customer care team had no idea what I was talking about. It is clear that the internal processes at Mercy have ample room for improvement. There is still no resolution reached. Update: please check your inbox as I sent you a message the same day I posted this review. Good luck. Original Post: Unable or unwilling to provide timely service and care to patients. On 4 occasions I have had to takeoff work to help facilitate technical documents and forms for prior authorization. There is not recourse or anyone available to speak to about issues surrounding problems with being able to supply critical life-saving medicines."
"Unprofessional and Unorganized I arrived early for my appointment early on August 9th 2022. I patiently waited for over and hour for my turn. After the busy waiting room cycled through all the people, and new ones started coming in, I decided to ask how much longer it would be. I could tell by the reaction on the receptionist face that someone had forgot about me. A few minutes later another person came and handed a me a new appointed card and apologized for a scheduling error. I noticed that the new time was a few days later and conflicted with a property closing that couldn't be rescheduled. I handed the card to the receptionist on my way out and said sorry but this time will not work and to please call me with your next available appointment. I own a business and understand mistakes happen. However, I took time to write this review because they told my referring doctor that I was a no show and never rescheduled my appointment."
"Terrible. If there were less than one start, I would have left it for them. I have had the worst experience ever with the clinic. I've tried for two years to get an appointment with one of the doctors there, but I was never successful. If you have an urgent issue, never consider them. Their appointments, especially with new patients, are FAR away from your expected time. I had to call and explain SIX times to get in with one of the doctors that I was referred to by my physician, but I never got this appointment. After many calls and complaints, I have scheduled an appointment after FIVE months of waiting. Then, it was canceled and changed to an NP without my consent. I called and asked what the reasons for the cancelation were, and the staff told me that this doctor does not accept new patients even though I have been waiting for months for this appointment. I talked to front disks and a supervisor, but I was unsuccessful in getting my appointment back, and they pushed me to have a different provider with an 8-month additional waiting time. I am very disappointed, and I wish I had never contacted them."
"How many phone calls should it take to get up an appointment as a new patient? 3? 4? 8? 10? I'd say 1 but Mercy Clinic seems to disagree. I've called 7 times and have been able to make an appointment yet. They REQUIRE a referral from your past doctor (why? I'm a type 1 diabetic I'm not visiting for a spa treatment) and your charts before allowing an appointment. This isn't a requirement from insurance, it's something the office requires. Oh, and to top it off, the fax number they have listed on their website doesn't even go to the endocrinology team, it's just a general fax number for the Mercy Hospital???? Awesome, make me do double the work! As someone who's moved to many different states and countries and had many doctors before, I can honestly say I've NEVER had so much trouble making an appointment. Based on the ridiculousness of their system and no one's willingness to help me figure this out, I will drive twice the distance to visit Washington Regional who I was able to set an appointment up with in 1 call."
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